FOH Server/Cashier NO LATE NIGHTS Location: The Shops at Mission Viejo

Sessions West Coast Deli; Newport Beach (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a vibrant team at a popular dining establishment where you will play a crucial role in delivering exceptional customer service. As a FOH Server/Cashier, you will engage warmly with guests, manage their orders efficiently, and ensure a clean and welcoming environment. This role is perfect for someone who thrives in a fast-paced setting and is passionate about providing a delightful dining experience. If you have a strong customer service background and enjoy working with people, this opportunity could be your next great adventure in the hospitality industry.

Qualifications

• Strong customer service skills and ability to work in a fast-paced environment.
• Prior experience in customer service or restaurant preferred.

Responsibilities

• Greet and serve Guests with a focus on customer satisfaction.
• Process orders accurately and maintain cleanliness of the restaurant.

Skills

Customer Service

Communication Skills

Organization Skills

Interpersonal Skills

Ability to Work Under Pressure

Flexibility in Schedule

Education

Food Handlers Card or ServSafe Certificate

Tools

POS System

Job description

FOH SERVER/CASHIER
JOB DESCRIPTION

The FOH Server/Cashier may work in the capacity of Cashier, Expeditor, and/or Greeter. The FOH Server/Cashier maintains consistent customer service focus always showing pride of ownership and a sense of urgency to delight the Guest. Enthusiastically greets Guests with a warm, genuine welcome. Consistently follows high standards of service.

1. Demonstrates strong comprehension of menu including recipes, allergens, and dietary restriction workarounds.
2. Processes Guest orders in person or by telephone using the POS, handles cash and credit/debit card transactions with accuracy while upholding register dialogue.
3. Follows all cash handling procedures, including fraud protection, and properly assigns and checks out drawers as required.
4. Presents food to Guests, circulates dining room for service opportunities, pre-busses, and busses tables, and greets Guests who are walking into the restaurant, standing in line, or exiting the restaurant.
5. Maintains clean floors, buses, and washes dishes, cleans and restocks bathrooms, wipes windows. Maintains the overall cleanliness of the restaurant.
6. Processes Guest orders at the register, simultaneously pours beverages, answers questions about our menu, and keeps the front counter area clean and organized.
7. Restocks the ice bin, dry cleans tumblers, and glassware.
8. Communicates regularly and consistently with Guests and employees working in other stations (BOH and FOH) to optimize service levels.
9. Other tasks as assigned.

SKILLS AND QUALIFICATIONS

FOH Server/Cashier must exercise the following qualities and skills:

1. Strong customer service personality and skills.
2. Prior experience in a customer service or restaurant environment preferred.
3. Ability to remain calm under pressure in a fast-paced environment.
4. Reliable transportation and ability to arrive at work on time and maintain a positive attendance record.
5. Ability to work a flexible schedule, including weekends, holidays, and evenings.
6. Good communication, organization, and interpersonal skills to establish and maintain effective working relationships with co-workers.
7. Current Food Handlers Card or ServSafe Certificate.

PREVIOUS EXPERIENCE

A minimum of 6 months experience as a Cashier in a hospitality or retail environment. Previous restaurant experience is preferred.