FOH - Server

SA Hospitality Group; New York (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

SA Hospitality Group is seeking a dedicated dining room associate to greet guests, explain menus, take orders, and deliver exceptional service in a fast-paced setting. You will assist with opening/closing duties, maintain spotless stations, and ensure guest satisfaction through attentive service and accurate payment handling.

The role emphasizes English communication, teamwork, flexibility, and the ability to lift up to 25 lbs.

Qualifications

• Ability to communicate and understand direction in English to ensure safety and service quality.
• Ability to multitask in a fast-paced environment.
• Flexible schedule and reliable at all shifts.
• Detail oriented with a clean and professional appearance.
• Team-oriented and capable of assisting other staff.
• Basic food handling and cleaning skills welcomed.
• Strong time management to handle high volume service.
• Ability to lift up to 25 lbs.

Responsibilities

• Greet guests and explain menus and offerings.
• Take beverage and food orders promptly and professionally.
• Serve beverages and food to guests.
• Clear and clean tables efficiently.
• Perform side-work and opening/closing duties as required.
• Maintain clean and organized wait stations throughout the shift.
• Alert management to service, guest, or safety issues.
• Provide service recovery to ensure guest satisfaction.
• Receive and process payments when closing checks.
• Assist with other service-related duties as assigned by management.
• Follow opening and closing service procedures.

Skills

Guest service

English communication

Multitasking

Teamwork

Flexible schedule

Detail oriented

Time management

Lifting 25 lbs

Job description

Position Purpose: This person is responsible for creating positive guest interactions while serving them in a friendly and efficient manner to create an exceptional dining experience.

Key Responsibilities/Accountabilities:

• Greet all guests and explain our menus and offerings.
• Take beverage and food orders in a prompt and professional manner.
• Serve beverages and food to guests.
• Clear and clean tables in a prompt and efficient manner
• Perform side-work, and any other service opening or service closing duties as required.
• Ensure that wait staff stations are clean and maintained throughout the shift.
• Alert Management of any service, guest and/or safety issues
• Make appropriate service recovery gestures according to established guidelines to ensure total guest satisfaction.
• Receive and process guest’s payments when closing the checks.
• Assist with other service-related duties assigned by management.
• Follow service opening and service closing procedures before and after the service.
• Always maintain professional demeanor with all staff.
• Assist staff with any aspect of service steps to satisfy the guests such as: food delivery.
• Be accessible to all staff and guests to answer any service and beverage related questions.
• Follow service steps based on our training manual and assist in communicating same to all staff who handle or serve food and beverages.
• Collect contact tracing from table and return to host.
• Prompt guests to wear mask if they stand up from the tables to walk around or use restroom.
• Maintain expertise on food menu, wine menu, cocktail menu. Attend continued education classes when provided.
• Be an expert on our brand and offerings.

Minimal Essential Requirements:

• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Ability to multitask and work in a fast-paced environment.
• Flexible schedule
• Detail oriented.
• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.