FOH Park Manager

Red Door Escape Room; Escondido (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A popular entertainment venue in Escondido seeks a Front Desk Lead to oversee front desk operations within a part-time role. You'll supervise the Cashier team, train staff, and ensure an organized guest experience. Strong customer service and leadership skills are essential, alongside multitasking and a professional demeanor. Weekend and peak-hour availability is required, with guaranteed 25 hours a week.

Qualifications

• Must be 18 years or older for supervisory roles.
• Previous customer service or leadership experience preferred.
• Strong multitasking and organizational skills required.

Responsibilities

• Oversee front desk operations and manage the Cashier / Front Desk team.
• Train new staff and ensure accurate guest check-in and ticketing.
• Manage guest flow during busy times and resolve guest concerns.

Skills

Customer service experience

Leadership skills

Multitasking

Organizational skills

Clear communication

Job description

Primary Role

Oversee front desk operations and lead the Cashier / Front Desk team to ensure an efficient, welcoming, and organized guest arrival experience.

Description

Front Desk Lead (Part-Time)

Key Duties

• Supervise and support Cashiers / Front Desk team members during all shifts.
• Train new front desk staff on check-in procedures, wristband system, POS transactions, and guest communication standards.
• Ensure consistent and accurate execution of guest check-in, waiver verification and ticketing.
• Manage guest flow during peak times, separating reservations, walk-ins, and group arrivals efficiently.
• Serve as the escalation point for guest questions, concerns, or policy misunderstandings.
• Oversee POS accuracy and ensure all transactions are processed correctly.
• Monitor front desk organization, ensuring cleanliness and readiness at all times.
• Conduct shift resets and ensure the area is fully prepared for the next team/guests.
• Communicate with Park Leads and Party Coordinator to maintain operational alignment.

Leadership Expectations

• Lead with calm authority during high-volume periods.
• Model professionalism, urgency, and guest-first communication.
• Provide real-time coaching and corrective feedback when needed.
• Maintain strong attention to detail in transactions and documentation.
• Take ownership of the front desk environment and team performance.

Guaranteed 25 hours a week.

Requirements

• Must be 18 years or older (required to supervise minor team members).
• Previous customer service or leadership experience preferred.
• Strong multitasking and organizational skills.
• Comfortable enforcing company policies and procedures.
• Clear, confident communicator.
• Weekend and peak-hour availability required.