FOH Manager - Katy

DISH SOCIETY; Katy (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a vibrant and innovative dining establishment that celebrates culinary creativity and exceptional service! As a leader in this exciting environment, you will play a pivotal role in delivering outstanding guest experiences, managing a dynamic team, and showcasing your passion for hospitality. This is not just a job; it's an adventure where every day brings new opportunities to connect with guests and elevate their dining experience. If you're ready to embrace a role that combines leadership, creativity, and a love for food, we want to hear from you! Become part of a team that values community, sustainability, and the joy of serving delicious meals.

Benefits

Flexible Schedule

Employee Discounts

Health Insurance

Career Development Opportunities

Qualifications

• Must be 18 years or older with previous leadership experience preferred.
• Strong understanding of guest service and ability to manage a team.

Responsibilities

• Provide exceptional hospitality and craft drinks for guests.
• Lead front-of-house team and ensure smooth operations.

Skills

Guest Service Principles

Point-of-Sale (POS) Systems

Team Leadership

Conflict Resolution

Communication Skills

Time Management

Education

Food Manager Certification

TABC Certification

Tools

Point-of-Sale (POS) Systems

Job description

Hey there, foodie trailblazers and hospitality superheroes!

Get ready to experience the most mouthwatering and jaw-dropping concept ever! We're searching for Leaders who have a passion for food, development, and hospitality. If you are the creme-de-la-creme, we want to hear from you!

Imagine a hip and happening joint, fresh as the morning dew, serving up culinary awesomeness on a silver platter. We're talking about the finest, locally-sourced ingredients, spun into modern twists of your all-time favorite dishes. Morning, noon, or night - we've got you covered with breakfast, lunch, supper, and our legendary brunch!

Are you ready to join a team where every day is a new adventure? We are seeking enthusiastic Leaders who can do it all. From providing exceptional hospitality to crafting Instagram-worthy lattes and delivering handcrafted cocktails, our leaders are versatile in hospitality and elevated service. As the smiling face of our brand, we depend on you to forge genuine connections with our guests every day.

So, who is Dish Society?

You must've heard the tales of our smashing success in Houston. The city can't get enough of us, and we scooped up accolades faster than you can down a mimosa flight! From being crowned one of Houston's top 25 restaurants by the Houston Press to snagging the title of the best brunch in all of Texas by USA Today - we nailed it! And guess what? The roots of our genius idea come straight from the minds of Austinites and UT alumni. But hold onto your cowboy hats; we're aiming for total domination, sweeping across Texas and beyond, to every corner of this great nation!

We are what the industry folks refer to as fine fast casual. This means we are a counter service restaurant that delivers a more elevated dining experience not commonly found in other counter service restaurants. This isn't just any place; we are open all day for breakfast, lunch, and dinner. Guests order from the counter and get their own drinks and sit wherever they want or can sit at the bar and receive full service. We have a full bar serving handcrafted cocktails, local beer, and a tidy wine list. Our best-in-class coffee program rivals the best coffee shops in town. Our chef-driven menu changes seasonally and is composed of the finest and freshest locally sourced ingredients around.

What does our service look like?

Because we're counter service, we don’t have servers; we have rockstar front of house team members that do a little bit of everything: take orders, schmooze with guests, run food, make drinks, get the pups on the patio some fresh water and a treat, maybe drop off a catering order, etc.

Enough about us - let's talk about YOU! We're on the hunt for extraordinary folks who live and breathe our core values (pride, hospitality, growth, and family spirit). People who can serve up exceptional experiences to our guests and their fellow team members with flair and finesse.

Are you passionate about sustainability, local sourcing, and community involvement? Are you a team player with a magnetic attitude and a work ethic that's pure gold? Are you a go-getter, a dreamer, a hospitality wizard with a passion for success and scrumptious food?

If you're fist-pumping and yelling "hell yeah!" at the screen, then we absolutely need to chat!

*We're on the hunt for team members with open availability, both full-time and part-time. Weekend warriors wanted and required!

Job Requirements for FOH Lead:

1. Experience:
   • Must be 18 years or older.
   • Previous leadership or supervisory experience is strongly preferred.
2. Skills and Knowledge:
   • Strong understanding of guest service principles, including handling guest complaints and ensuring a positive dining experience.
   • Familiarity with point-of-sale (POS) systems, cash handling, and reconciliation.
   • Ability to train, motivate, and manage a team of hosts, servers, and other FOH staff members.
   • Knowledge of opening, closing, and shift management procedures.
   • Excellent communication skills with the ability to interact professionally with guests, team members, and management.
3. Leadership:
   • Ability to lead by example, demonstrating a strong work ethic, attention to detail, and a positive attitude.
   • Strong organizational and multitasking skills, with the ability to manage a team effectively in a busy environment.
   • Ability to coach and mentor FOH team members, providing regular feedback and guidance.
4. Physical Requirements:
   • Ability to stand and walk for long periods of time.
   • Ability to lift up to 25 pounds when needed.
5. Availability:
   • Flexible schedule with the ability to work nights, weekends, and holidays as required.
6. Health and Safety:
   • Understanding and adherence to health, sanitation, and safety regulations.
   • Must have or will obtain a food manager certification prior to training completion.
   • Must have or will obtain a TABC certification prior to hire.
7. Teamwork:
   • Ability to work closely with both FOH and BOH teams to ensure smooth operations and excellent guest experiences.
   • Willingness to take direction from management and collaborate with team members to solve problems and maintain a positive work environment.
8. Additional Attributes:
   • Strong conflict resolution skills with the ability to remain calm under pressure.
   • Passion for hospitality and providing top-notch service to every guest.
   • High attention to detail, cleanliness, and presentation in all aspects of the dining experience.

Other Duties: This job description is not intended to be all-inclusive. The employee may be required to perform other duties as assigned by management to meet the ongoing needs of the restaurant.