FOH Leadership Pro — Guest Experience & Team Coach

Silver Ventures LLC; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Santonia Cantina in San Antonio, TX is seeking an Assistant Manager to support the General Manager in delivering warm, energetic front-of-house service. You will lead on the floor, coach the team in real time and ensure service standards during both everyday and high-volume periods.

This role collaborates with the Kitchen Manager, participates in hiring and training, and helps manage schedules, payroll, and inventory while maintaining guest safety and a memorable guest experience.

Qualifications

• 2+ years of restaurant leadership or supervisory experience preferred.
• Passion for food, beverage and creating memorable guest experiences.
• Strong communication, problem- solving and conflict-resolution skills.
• Ability to coach performance professionally and handle difficult guest or team situations with sound judgment.
• Comfort with basic restaurant financials, labor, scheduling, inventory and cost awareness.
• Experience with restaurant POS and Toast is a plus.
• Current TABC certification and Food Handler certification, or ability to obtain required certifications before beginning work.
• Ability to work a flexible schedule including nights, weekends, holidays and peak business periods.
• Bilingual English/Spanish is a plus but not required.

Responsibilities

• Lead dining room, bar, patio and service flow during assigned shifts; remain present and engaged with guests and team members.
• Support interviewing, hiring, onboarding, training, coaching and development of FOH team members.
• Conduct effective pre-shift meetings covering reservations, large parties, menu features, 86s, events, service priorities and daily business needs.
• Coach service standards, menu knowledge, beverage knowledge, steps of service, suggestive selling and responsible alcohol service.
• Resolve guest concerns quickly and professionally, using good judgment and hospitality to recover the experience whenever possible.
• Partner closely with the Kitchen Manager and culinary leadership on ticket flow, pacing, allergies, menu availability, quality issues and communication between FOH and BOH.
• Support host and waitlist operations, reservations, table pacing, large parties, to-go flow and guest communication during peak periods.
• Assist the General Manager with weekly schedules, staffing levels, labor management, time and attendance, shift coverage and deployment based on business demand.
• Assist with payroll, tip records and other administrative processes as assigned and according to company policy.
• Help monitor restaurant costs, sales trends, labor performance, comps/voids, discounts, cash handling and other controllable expenses.
• Participate in beverage, smallwares and operating-supply inventories; help maintain appropriate pars and communicate ordering needs.
• Maintain working knowledge of Santonia cocktails, beer, wine, spirits and non-alcoholic beverages and ensure the team can speak confidently about the program.
• Use Toast POS and other restaurant systems accurately; support troubleshooting, menu updates and team training as assigned.
• Ensure opening, shift-change and closing duties are completed accurately and consistently, including cash and checkout procedures where applicable.
• Maintain a clean, safe and guest-ready restaurant, including dining room, patio, bar, host area and restrooms; communicate repair or maintenance needs promptly.
• Follow and enforce food safety, sanitation, alcohol-service , workplace-safety and security policies and all applicable local and state requirements.
• Support special events, activations and high-volume Pearl traffic as business needs require.
• Perform Manager-on-Duty responsibilities and lead the restaurant in the General Manager's absence when assigned.

Skills

Restaurant leadership

Communication

Problem solving

Coaching

Financial awareness

Tools

Toast POS

Job description

Santonia Cantina in San Antonio, TX is seeking an Assistant Manager to support the General Manager in delivering warm, energetic front-of-house service. You will lead on the floor, coach the team in real time and ensure service standards during both everyday and high-volume periods.

This role collaborates with the Kitchen Manager, participates in hiring and training, and helps manage schedules, payroll, and inventory while maintaining guest safety and a memorable guest experience.