FOH - Host Person (East Hampton)

SA Hospitality Group; New York, Village of East Hampton (NY, NY); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a vibrant and dynamic hospitality group that blends Italian charm with modern New York flair. As a vital member of the team, you will be the first point of contact for guests, ensuring they feel welcomed and attended to from the moment they arrive. Your role will involve greeting guests, managing seating arrangements, and providing information to enhance their dining experience. This is an exciting opportunity to work in a fast-paced environment, where teamwork and quality service are paramount. If you are passionate about hospitality and enjoy working with people, this position is perfect for you!

Qualifications

• Ability to greet and seat guests promptly and courteously.
• Strong communication skills to interact with guests and staff.

Responsibilities

• Greet and seat guests while ensuring their needs are met.
• Assist with guest complaints and special requests as needed.

Skills

Customer Service

Teamwork

Time Management

Active Listening

Basic Food Handling

Communication in English

Job description

66 Newtown Ln, East Hampton, NY 11937, USA Req #811

Thursday, February 27, 2025

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose: This person is responsible for welcoming, greeting, and seating guests and ensuring that the needs of the guests are met while they are waiting.

Must be available to work from May through Columbus Day 2025

Key Responsibilities/Accountabilities:

1. Greet guests in a prompt and courteous manner with a smile; seat guests ensuring a seat assignment done by management is followed.
2. Promote teamwork and quality service through daily communication and coordination with other co-workers and managers.
3. Answer phones and provide guests with requested information and arrange bookings.
4. If asked, routinely clear and reset tables and assist with opening tasks such as making sure flower arrangements on tables are clean, door glass has no fingerprints, and there are no pieces of trash or paper on the floors.
5. May be asked to handle guest complaints and special requests.
6. If assigned to a coat check area – receive coats, umbrellas, briefcases, or bags from guests, keep organization in the coat closet, and issue items to guests based on ticket with a number.
7. May assist with other duties as assigned by restaurant management.
8. Follow opening and closing procedures.
9. Always maintain a professional demeanor with all staff.
10. Assist staff with any aspect of service steps to satisfy the guests such as food delivery.
11. Be accessible to all staff and guests to answer any guest and reservation related questions.
12. Follow service steps based on our service and training manual and assist in communicating the same to all staff who serve our guests.
13. The ability to work as part of a team and personal cleanliness.
14. Very basic food handling, preparation, and cleaning skills are welcomed.
15. Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
16. Time management and ability to work under pressure to manage high volume of production.
17. Active listening and learning skills.
18. Reading and speaking comprehension skills.
19. Discipline to follow set standards.
20. Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.

Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.