FOH Guest Service Coffee Shop

Common Bond Bistro & Bakery; Houston (TX); On-site; USD 18,000 - 21,000; Full time

Benefits offered by this job

Flexible schedule

Paid time off

Health insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k)

401(k) matching

Referral program

Employee discount

Job summary

Common Bond Cafe - Heights On-The-Go in Houston is seeking a friendly Front of House Guest Service team member. You will greet guests, take orders, and ensure accurate packaging of bakery items with a focus on quick, courteous service in a fast-paced environment.

Knowledge of our baked goods and menu is essential. You will restock, maintain clean stations, and assist with deliveries while upholding high quality standards and excellent guest experiences.

Qualifications

• Excellent customer service and communication skills.
• Ability to understand and respond to customer needs.
• Ability to work in a fast-paced environment.
• Team player with reliable attendance.
• Must be able to lift up to 50 lbs.

Responsibilities

• Greet customers with a smile and engage with guests.
• Maintain knowledge of baked goods and menu.
• Take orders and package items accurately.
• Deliver food and beverages promptly.
• Restock station and maintain cleanliness.
• Ensure a clean and sanitary work area.
• Assist with deliveries and store duties.
• Handle cash and follow safety policies.

Skills

Customer service

Communication

Teamwork

Flexibility

Lift up to 50 lbs

Job description

• Common Bond Cafe Careers
• Heights On-The-Go
• FOH Guest Service Coffee Shop

FOH Guest Service Coffee Shop

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Full-timePart-time

$13.00 - 15.00 per hour

The ideal team member is dedicated to their fellow team members and to the guests we serve. We believe that each and every guest experience is important and that each one of our jobs is a piece of providing our guests with a positive experience. Our team members must be able to work in a fast-paced environment, have a knack for problem solving and most importantly be committed to having the highest quality standards.

Essential Duties & Responsibilities

• Greeting customers with a smile and happy demeanor; engage with and understand our customers, including identifying and responding to customer needs through clear and pleasant communication
• Maintain complete knowledge of baked goods and the menu
• Taking orders from guest and packing all retail items and bread orders carefully and efficiently
• Running food and drinks to customers in a timely fashion
• Notifying a direct supervisor if a customer has a complaint
• Constant restocking your station (paper goods, baked goods, milks, bottles drinks, condiment station, etc.)
• Rolling silverware
• Inform management of any foreseeable shortages before items run out.
• Bussing dirty tables and wiping clean with a CLEAN and WET SANI towel
• Sweep floors
• Remove trash from dining room during and after service
• Maintain a clean and sanitary work environment.
• Maintain clean restrooms, check every half hour
• Assist with putting away deliveries
• Assist in maintaining parking lot and patio
• Keep doors and windows clean and free of handprints
• Rotating stock using the FIFO method
• Maintain good attendance and punctuality
• A food handler’s and TABC card where required by local and state health code regulations
• Available to work flexible hours that may include mornings, evenings, weekends, nights and/or holidays
• Meet store operating policies and standards, including providing quality beverages and food products,
• cash handling and store safety and security
• Prepare and package food and beverages to our high-quality standard recipes including recipe changes such as temperature, quantity of ingredients or substituted ingredients
• Available to perform many different tasks within the store during each shift

There may be additional duties, responsibilities and qualifications for this job.

Required Knowledge, Skills And Abilities

• Ability to learn quickly
• Ability to understand and carry out oral and written instructions and request clarification when needed
• Strong interpersonal skills
• Ability to work as part of a team
• Ability to build and maintain relationships
• Ability to lift up to 50 lbs.

Common Bond is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and inclusive workplace that all qualified candidates. We believe that enables us to retain the top talent while serving our customers.

Reports to:

Supervisor

FLSA Status:

Hourly/ Non-exempt

Tips Eligible

Supplemental pay

• Tips

Benefits

• Flexible schedule
• Paid time off
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k)
• 401(k) matching
• Referral program
• Employee discount

Common Bond Cafe - Heights On-The-Go

601 Heights Blvd, Houston, TX 77007, USA