FOH - Floor Manager

SA Hospitality Group; New York (NY); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a dynamic Floor Manager to oversee restaurant operations and ensure exceptional service. This role involves coaching and mentoring staff, managing daily activities, and maintaining high standards of food and beverage quality. You will be the face of the restaurant, personalizing guest experiences and building lasting relationships. Join a vibrant team in a bustling environment where your contributions will directly impact guest satisfaction and operational success. If you're passionate about hospitality and thrive in a fast-paced setting, this opportunity is perfect for you.

Qualifications

• Ability to work as part of a team and maintain personal cleanliness.
• Food handling skills required; certification is mandatory.

Responsibilities

• Oversee daily operations in the absence of the General Manager.
• Facilitate coaching and training for staff to uphold service standards.
• Monitor food quality and manage staff performance.

Skills

Teamwork

Food handling and preparation

Time management

Active listening

Communication in English

Education

Food handler’s certification

Job description

1593 1st Ave., New York, NY 10028, USA Req #875

SA Hospitality Group is Italian at heart, the vision of Gherardo Guarducci and Dimitri Pauli who have translated old-world sensibilities to appeal to modern-day New York City clientele. Since 2003, SA Hospitality Group has expanded to a selective group of iconic New York neighborhoods with its three brands: Sant Ambroeus, Casa Lever, Felice with 24 restaurant locations in Manhattan, Southampton, NY, East Hampton, NY, Aspen, CO, Milan, Italy, and Palm Beach, FL.

Position Purpose: This person will be in command of overall operations of the restaurant in the absence of General Manager and Assistant General Manager.

Key Responsibilities/Accountabilities:

Managerial

• Facilitate coaching, counseling opportunities and disciplinary discussions to employees.
• Interview, assess and select employees for employment with AGM/GM.
• Direct daily work activities of all scheduled staff including but not limited to floor plans, section assignment & side work.
• Monitor, manage and report discrepancies with registers between shifts.
• Responsible for overall grooming of service staff.
• Monitor what works and what does not and communicate your observations and suggestions for improvements.
• Assist with training of all new hires and existing staff and training materials generation.
• Focus on specifically assigned areas of restaurant needs that need attention when requested by General Manager.

Service

• Communicate all guest-related issues or requests to the appropriate service staff and culinary team and guide them towards resolution.
• Support staff with any tasks, resolve operational and employee issues and communicate and/or consult resolution with General Manager and/or Assistant General Manager.
• Personalize service by leading by example (e.g., using guest’s name, building relationships with guests to achieve loyalty and build regular clientele, check on satisfaction by being involved and speaking with every guest dining with us).
• Represent all products and present them to our customers explaining the brand and flavors using skilled sales techniques.
• Monitor and ensure quality of food and beverages is at its highest.
• Personally handle the service in the dining room and oversee the service staff and flow of the entire restaurant by being present on the floor during all meal periods when scheduled.

Product Presentation

• Monitor and ensure quality of food and beverages is at its highest.
• Assist with inventories if requested by GM and AGM – beverage, china/glassware/silverware.
• Responsible for freshness and look of the florals of the entire dining room and overall decoration and aesthetics of outdoor area and the dining room; communicate needs to AGM/GM.

Labor Management

• Direct daily work activities of all scheduled staff – floor plans, section assignment, side work, etc.
• Continually review performance and attendance of all staff - address shortcomings and recognize success.
• Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.
• Support and work closely with the rest of the management team to uphold the service and hospitality standards in the restaurant.
• Work closely with staff to establish a group of hospitality-minded employees who will develop and maintain our philosophy and values.
• Understand, follow, and direct others in current safety procedures.

Administrative

• Monitor and ensure the accuracy of menus, wine list, beer and house cocktail lists and POS postings.
• Actively respond to all company/operation emails whenever possible and always in a professional manner (not on the floor in view of the guests and not during service).
• Participate and monitor Avero reports regarding the daily performance of the restaurant.
• Follow up on all needed repairs immediately by informing GM and AGM or directly calling appropriate maintenance persons, be present and communicate outcome in detail to all involved and Avero.
• Attend all necessary meetings scheduled by General Manager, Director of Operations, or ownership.
• Suggest promotions and bring revenue increase ideas, train staff on upselling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
• Monitor and manage registers between shifts.
• Enforce federal, state, and local laws including health & labor.

Self-Development

It is understood that as Floor Manager you are responsible for maintaining current knowledge of the world of restaurants when it comes to food, wine, beer, and spirits. You will be required to continually develop this knowledge on your own time and stay on top of current industry trends. Your progress in education will be evaluated on an ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties as Assistant General Manager (with prior management approval).

• The ability to work as part of a team and personal cleanliness.
• Food handling, preparation, and cleaning skills are welcomed. Food handler’s certification required.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.

We are an equal opportunity employer, dedicated to a policy of non-discrimination in employment on any basis including age, sex, color, race, creed, national origin, religion, marital status, disability that does not prohibit performance of essential job functions with or without reasonable accommodation, or any other characteristic protected by applicable law.

Federal law prohibits the employment of unauthorized aliens. All persons hired must submit satisfactory proof of employment authorization and identity in order to complete Form I-9 within 72 hours of commencing work. Failure to do so will result in immediate termination.