FOH - Dispatcher

SA Hospitality Group; New York (NY); On-site; USD 32,000 - 42,000; Full time

Job summary

SA Hospitality Group in New York, NY seeks a dedicated Front of House to-go associate to handle take-out, delivery orders, and phone orders, entering items in the POS and packaging with proper labels.

You will work with the FOH team to ensure fast service during peak times, keep the to-go area stocked and tidy, and assist with basic food handling. Strong English communication and teamwork are essential.

Qualifications

• Able to work as part of a team and follow directions.
• English communication required to ensure safety and guest service.
• Ability to lift up to 25lbs.
• Ability to handle high order volume.

Responsibilities

• Coordinate and fulfill take-out orders via POS and order iPads.
• Resolve guest order issues with management guidance.
• Maintain stocked to-go area with bags, containers, labels.
• Polish glassware/flatware with porter when needed.
• Keep the to-go station organized and clean; restock supplies.
• Close shift with breakdown and cleaning of the to-go area.

Skills

Team player

English communication

Time management

Customer service

Tools

POS system

Delivery apps

iPad

Job description

PositionPurpose: This person will support the FOH team by handling all the take-out, orders, delivery orders, and all of the to-go orders, including entering them in the POS system and packaging and labeling properly.

Key Responsibilities/Accountabilities:

• Coordinate and execute all Caviar, Post-Mates and in-house/phone take-out orders by using the POS system and delivery order iPads.
• Handle all guest order issues with management direction and communicating with the delivery customer service.
• Keep the to-go area stocked with appropriate bags, containers, labels to serve the guests.
• Assist porter with polishing glassware and flatware when asked or needed.
• Keeps the to-go station organized and tidy.
• Stock and/or restock all to-go containers, bags, stickers and labels as needed.
• Conducts thorough breakdown and cleaning of to go area at close of shift.
• Notify Chef or General Manager if there is a shortage of supplies.
• Assist support duties in other sections as needed, at the direction of management, to ensure that all guests receive excellent service regardless of business volume.
• Acknowledges guests with eye contact and smile, answers questions when able or finds the appropriate employee to follow up with guest request.

Minimal Essential Requirements:

• The ability to work as part of a team, work quickly and follow directions.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA: SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.