FOH - Assistant General Manager

SA Hospitality Group; City of Rochester (NY); On-site; USD 65,000 - 95,000; Full time

Job summary

SA Hospitality Group in New York is seeking an Assistant General Manager to lead restaurant operations in the absence of the GM. You will ensure guest satisfaction, uphold service standards, and manage staff performance.

You will train staff, monitor dining room flow, and partner with the culinary team to maintain quality while controlling costs. This role requires hands-on leadership and a strong hospitality mindset.

Qualifications

• Proven leadership experience in a restaurant or hospitality setting.
• Strong guest service orientation and hospitality knowledge.
• Experience training and developing staff.
• Fluent English communication and clear instruction skills.

Responsibilities

• Oversee dining room operations and service flow during all meal periods.
• Lead staff training and ensure menu knowledge and service standards.
• Monitor labor and scheduling; manage costs with GM approval.
• Respond to guest requests promptly and professionally.
• Ensure compliance with health, safety, and company policies.
• Maintain department materials and menus; coordinate with other departments.

Skills

Leadership

Guest service

Team management

English communication

Job description

Position Purpose:

This person will be in command of overall operations of Sant Ambroeus restaurant in the absence of General Manager. This position requires an established restaurant professional with the ability to lead, uphold guest satisfaction and maintain the integrity of the business.

Key Responsibilities/Accountabilities:

Directorial

• Responsible for departmental logistics efficiency – monitor what works and what doesn’t and be flexible to adjust to achieve expected outcome with the approval of GM.
• Continually assist in creating new offerings for dining room guests based on demand and guest’s comments and feedback and/or current trends (suggestions for new menu options, brunch offerings, cocktails, etc.)
• Responsible for all new hire and existing staff training and materials generation to include menu dish descriptions, service manual updates, following up on on-going trainings, etc.

Dining Room Service

• Assist dining room staff during service and oversee the service and flow of entire restaurant by being present on the floor during all meal periods.
• Communicate all guest related issues or requests to the appropriate service staff and culinary team and guide them towards succession.
• Support dining room staff with any other tasks and resolve brought up issues.
• Personally liaise with all private dining contract contacts during PDR events.
• Personalize service by leading by example - using guest’s name, building relationships with loyal guests, checking on satisfaction by being involved and touching every single table.

Labor Management

• Direct daily work activities of all scheduled staff including management.
• Utilize Ceridian Dayforce daily to edit time sheets and time cards, check daily staffing roster, create schedules, and compare to budgets.
• Continually review performance of all staff - address shortcomings and recognize success.
• Serve as a role model and mentor by setting a positive example in all aspects of business and personnel management.
• Cultivate and nurture a management team who will uphold the service and hospitality standards.
• Work closely with the rest of the management to establish a group hospitality minded employees who will develop and maintain our philosophy and values.
• Understand, follow and direct others in current safety procedures.

Product Presentation

• Monitor and make sure quality of food and beverages is at its highest.
• Maintain control over inventories – beverage, china/glassware/silverware.
• Responsible for overall grooming of service staff

Financial

• Follow an organizational structure that ensures maximized productivity and communication – overview of daily floor plan and section division, assign manager duties, follow up on side work completion, etc.
• Maintain the safety and security of all employees, guests, and company assets.
• Maximize financial performance and profit – keep the food & beverage costs down.

• Suggest promotions and bring revenue increase ideas, train staff on up selling, build guest loyalty by touching every single table, monitor schedules and actual hours worked, etc.
• Enforce federal, state and local laws including health & labor.

Administrative

• Ensure accuracy of menus, wine list, beer and house cocktail lists and POS postings.
• Keep all departmental literature in circulation from the Support Office up to date including, but not limited to:
  1. Job Descriptions
  2. Training Manual
  3. Forms: New Hire, Termination, etc.
  4. Most current Menu Descriptions
• In the absence of General Manager - personally respond to all guest requests and/or complaints in timely manner
• Find a way to actively respond to all company/operation emails whenever possible and always in professional manner (not on the floor in the view of the guests and not during the service)
• Participate and monitor Avero reports regarding the daily performance of the restaurant.
• Attend all necessary meetings scheduled by General Manager, Director of Operations, or ownership.

Self-Development

It is understood that as Assistant General Manager you are responsible to maintain current knowledge of the world of restaurants when it comes to food, wine, beer, and spirits. You will be required to continually develop this knowledge on your own time and stay on top of current industry trends. Your progress in education will be evaluated on ongoing basis. Likewise, the company will assist in any way possible with any educational goals that relate to your duties as Assistant General Manager (with prior management approval).

Minimal Essential Requirements:

• The ability to work as part of a team, and personal cleanliness.
• Very basic food handling, preparation, and cleaning skills are welcomed.
• Time management and ability to work under pressure to manage high volume of production.
• Active listening and learning skills.
• Reading and speaking comprehension skills.
• Ability to communicate and understand direction in English to ensure safety in the workplace. Ability to understand, respond, and engage with co-workers, managers, and guests in English.
• Discipline to follow set standards.
• Ability to lift up to 25lbs.

ADA:

SA Hospitality Group will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.

This job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and marginal job functions are subject to modification.