FMG Clinic Operations Manager - Primary Care Services

Flowers Hospital; Dothan (AL); On-site; USD 80,000 - 110,000; Full time

Job summary

Flowers Hospital seeks a Manager III, Clinics to lead operational and administrative efforts across multiple clinic sites, ensuring high-quality, patient-centered care and efficient day-to-day operations. You will manage staff, budgets, workflows, and physician partnerships while driving process improvements and ensuring regulatory compliance.

You will collaborate with clinical and administrative leadership to optimize patient access, staff engagement, and financial performance, fostering

Qualifications

• Bachelor's Degree required
• 4+ years of direct leadership experience in clinics
• Master's Degree preferred
• 2-4 years of related field experience with Bachelor's
• MGMA/ACMPE certification preferred

Responsibilities

• Oversees daily clinic operations across assigned sites, ensuring efficient patient flow, staff productivity, and consistent delivery of quality care and service.
• Partners with physicians and clinical leaders to develop and implement operational processes that improve patient access, scheduling efficiency, and care coordination.
• Monitors and analyzes financial reports, including accounts receivable, billing accuracy, and payer reimbursement trends, implementing corrective actions as necessary.
• Ensures HIPAA, OSHA compliance and all applicable regulatory and accreditation standards, maintaining accurate documentation and reporting.
• Develops, updates, and enforces clinic policies, procedures, and workflows to ensure operational consistency and alignment with organizational goals.
• Oversees physician billing, credentialing, and revenue cycle processes to support timely and accurate billing and reimbursement.
• Analyzes operational data and patient satisfaction feedback to identify opportunities for improvement, implements initiatives that enhance efficiency and service quality.
• Manages inventory and supply chain processes, including procurement, contract management, and expense tracking to support clinical operations.
• Serves as the administrative liaison between clinic staff, physicians, hospital departments, and community partners, ensuring effective communication and coordination.
• Facilitates training and onboarding programs for clinical and administrative staff, ensuring consistency in practice standards and patient care delivery.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Skills

Leadership

Healthcare operations

Budgeting

Staff development

Regulatory compliance

Education

Bachelor's Degree in relevant field

Master's Degree preferred

4+ years of direct leadership experience (in lieu of Bachelor's)

Tools

Microsoft Office

Healthcare management systems

Job description

Job Summary

The Manager III, Clinics provides operational and administrative leadership for multiple or complex clinic sites, ensuring the delivery of high-quality, patient-centered care and efficient day-to-day operations. This role is responsible for managing staff, budgets, workflows, and physician partnerships while driving process improvement and ensuring compliance with regulatory and organizational standards. The Manager collaborates with clinical and administrative leadership to optimize patient access, staff engagement, and financial performance while fostering a culture of teamwork, accountability, and service excellence.

Job Summary

The Manager III, Clinics provides operational and administrative leadership for multiple or complex clinic sites, ensuring the delivery of high-quality, patient-centered care and efficient day-to-day operations. This role is responsible for managing staff, budgets, workflows, and physician partnerships while driving process improvement and ensuring compliance with regulatory and organizational standards. The Manager collaborates with clinical and administrative leadership to optimize patient access, staff engagement, and financial performance while fostering a culture of teamwork, accountability, and service excellence.

Essential Functions

• Oversees daily clinic operations across assigned sites, ensuring efficient patient flow, staff productivity, and consistent delivery of quality care and service.


• Partners with physicians and clinical leaders to develop and implement operational processes that improve patient access, scheduling efficiency, and care coordination.


• Monitors and analyzes financial reports, including accounts receivable, billing accuracy, and payer reimbursement trends, implementing corrective actions as necessary.


• Ensures compliance with HIPAA, OSHA, and all applicable regulatory and accreditation standards, maintaining accurate documentation and reporting.


• Develops, updates, and enforces clinic policies, procedures, and workflows to ensure operational consistency and alignment with organizational goals.


• Oversees physician billing, credentialing, and revenue cycle processes to support timely and accurate billing and reimbursement.


• Analyzes operational data and patient satisfaction feedback to identify opportunities for improvement, implements initiatives that enhance efficiency and service quality.


• Manages inventory and supply chain processes, including procurement, contract management, and expense tracking to support clinical operations.


• Serves as the administrative liaison between clinic staff, physicians, hospital departments, and community partners, ensuring effective communication and coordination.


• Facilitates training and onboarding programs for clinical and administrative staff, ensuring consistency in practice standards and patient care delivery.


• Performs other duties as assigned.


• Maintains regular and reliable attendance.


• Complies with all policies and standards.

Leadership Responsibilities

• Supervision and Staff Management
  
  
  
  • Provides leadership, mentorship and professional development opportunities for departmental staff.
  
  
  • Schedules employees to ensure effective use of resources. Consults with Director on staffing issues.
  
  
  • Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
  
  
  
  


• Strategic Planning and Financial Oversight
  
  
  
  • Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
  
  
  • Monitors expenditures, ensuring cost-effective delivery of services.
  
  
  • Evaluates and implements new technologies to enhance operational efficiency.
  
  
  • Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
  
  
  
  


• Quality Assurance and Regulatory Compliance
  
  
  
  • Ensures compliance with all relevant regulatory bodies. May oversee the accreditation process with relevant agencies ensuring that services meet or exceed industry standards.
  
  
  • Participates in audits, inspections and accreditation processes as applicable.
  
  
  • Follows established quality control practices to ensure accuracy, consistency and safety.
  
  
  
  


• Collaboration and Communication
  
  
  
  • Works closely with leadership teams to coordinate and improve service delivery.
  
  
  • Stays up-to-date with industry advancements, new technologies, and regulatory changes.
  
  
  
  


• Staff Responsibilities
  
  
  
  • May work in a staff role, when required. Ensures that duties and responsibilities are fulfilled while meeting all competencies established for that job.
  
  
  
  

Qualifications

• Bachelor's Degree in relevant field required or


• Four (4) plus years of direct experience in lieu of a Bachelor's degree required


• Master's Degree preferred


• 2-4 years of experience in closely related field with Bachelor's degree required


• 2-4 years of previous leadership experience preferred

Knowledge, Skills and Abilities

• Strong leadership, organizational, and communication skills.


• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.


• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.


• Communicate effectively with leadership, team members, and stakeholders.


• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.


• Problem-solving and critical thinking skills.


• In depth knowledge of industry best practices and regulatory compliance (if applicable).


• Strong organizational and time management skills.


• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.

Licenses and Certifications

• MGMA Membership and/or ACMPE Certification preferred