(fluent English) Chief Business Development Officer (Poland)

SupportYourApp; United States; Remote; USD 80,000 - 150,000; Full time

Job summary

An established industry player is seeking a visionary Chief Business Development Officer to shape and execute their global growth strategy. This pivotal role involves identifying new market opportunities, driving revenue generation, and collaborating with executive leadership to align business direction. The ideal candidate will have a strong background in business development, particularly within customer support or SaaS, and possess exceptional leadership and communication skills. Join a dynamic team that values innovation and offers a remote-first work environment, along with numerous perks that promote work-life balance and professional growth.

Benefits

Opportunity to work fully remotely

Inclusive international environment

Good bonuses for referring friends

Paid intensive training and probation

Mind-blowing corporate events and social activities

Work-life balance

Responsive management interested in growth

Qualifications

• 4+ years in business development or enterprise sales, preferably in customer support or SaaS.
• Strong leadership and analytical skills with a focus on strategic growth.

Responsibilities

• Develop and lead business development strategy aligned with corporate goals.
• Identify new markets and partnership opportunities to drive revenue.

Skills

Business Development

Strategic Growth

Sales Management

Analytical Skills

Leadership

Negotiation

Communication

Tools

CRM Systems

Revenue Analytics

Job description

Are you a visionary leader with a proven track record in driving growth, forging strategic partnerships, and navigating emerging market trends? If you're passionate about shaping long-term business strategy and leading high-impact initiatives, we want to hear from you.

We’re looking for a Chief Business Development Officer to define and execute our global growth strategy, unlock new market opportunities, and work closely with the executive team to drive sustainable, cross-functional success.

What you will do:

1. Develop and lead business development strategy aligned with corporate goals, focusing on market expansion and long-term growth;
2. Identify new markets, industries, and partnership opportunities to drive revenue and geographical expansion;
3. Collaborate with executive leadership on strategic planning, vision alignment, and business direction;
4. Monitor CX trends, AI disruptions, and competitor activities to proactively evolve offerings and messaging;
5. Lead multi-channel revenue generation efforts, including pricing strategy, forecasting, and margin optimization;
6. Set and achieve sales targets in partnership with sales and marketing teams;
7. Mentor and manage the business development team, fostering a high-performance, consultative culture;
8. Ensure cross-functional alignment between business development, marketing, and operations;
9. Define KPIs, track performance, and deliver business insights to the executive team and Board;
10. Leverage insights from CRM, revenue analytics, and client feedback to iterate and improve strategies;
11. Manage risks and compliance in all business development activities, ensuring ethical and legal standards are met.

What you need to succeed in this role:

1. 4+ years of experience in business development, enterprise sales, or strategic growth roles, preferably within:
1. Customer support / CX outsourcing;
2. SaaS / tech-enabled services;
3. B2B (enterprise) solutions.
2. Background in managing international teams, clients, and markets (especially the US, EU, and APAC);
3. Full professional proficiency in English, including high-level business and strategic communication;
4. Willingness to travel for strategic meetings, events, and client visits;
5. Strong understanding of the modern CX ecosystem, including human-AI integration, support KPIs, and the strategic impact of customer service;
6. Analytical mindset with the ability to make data-informed decisions and identify market gaps;
7. Experience navigating complex deal cycles, including legal, procurement, and solution design;
8. Skills in building partnerships and ecosystems that drive co-selling and service bundling;
9. Ability to think beyond sales: understands branding, positioning, market timing, and internal cross-functional alignment;
10. Strong leadership skills with a collaborative mindset;
11. Excellent communication, negotiation, and interpersonal skills.

Will be a great plus:

1. Remote-first or hybrid experience;
2. Experience collaborating with or selling AI, automation, or customer service platforms is a strong advantage.

Benefits and Perks:

1. Business hours;
2. Opportunity to work fully remotely;
3. Inclusive international environment;
4. Compensation in USD;
5. Good bonuses for referring friends;
6. Paid intensive training and probation;
7. Mind-blowing corporate events and social activities;
8. Work-life balance;
9. Responsive management interested in your growth and long-lasting cooperation;
10. Greenhouse conditions for self-development.

Who we are:

SupportYourApp is a Support-as-a-Service company that provides secure technical, customer support, and CX services for tech companies around the globe.

We work with clients from over 30 countries and speak over 60 languages.

Since 2010, we’ve become an industry leader in premium outsourced customer support and turned global with 8 hubs around the world.

We treat our team like our clients, surrounding them with unlimited care, an individual approach, and a wholesome positive experience.

We welcome people with various backgrounds and experiences. Grab the chance to join us and send your CV in English, pointing out your outstanding skills!

Visit our website:http://www.supportyourapp.com/