Flow Inventory Associate

CarMax Business Services; Westborough (MA); On-site; USD 29,315 - 40,873; Full time

Benefits offered by this job

Paid sick time

Vacation time

Paid holidays

Job summary

CarMax Business Services is hiring for a role in Westborough, Massachusetts. The employee will be responsible for zone maintenance, vehicle receiving and shipping, and providing excellent customer service. Key qualifications include a valid driver’s license and a high school diploma. The job involves working in various environments and lifting up to 50 lbs. The salary range is $21.28 - $29.67 per hour, with full-time opportunities for benefits including paid sick and vacation time.

Qualifications

• Current driver’s license and must meet CarMax DSEPS standards.
• Ability to read, interpret, and maintain accurate records.
• Ability to safely lift up to 50 lbs.

Responsibilities

• Execute processes defined by work instructions.
• Participate in training of new associates.
• Ensure daily lot maintenance and security.

Skills

Customer service

Inventory management

Vehicle maintenance

Problem-solving

Education

High School diploma or equivalent

Job description

General Summary

Under general supervision, responsible for zone maintenance, vehicle receiving & shipping, inventory scanning, vehicle movement (both on and off lot), lot wash/merchandising, taking and uploading photos to carmax.com, as well as providing exceptional customer service.

Principle Duties & Responsibilities

• Execute processes as defined by work instructions and/or standardized work
• Participate in problem‑solving and continuous improvement activities with team
• Participate in training of new associates with guidance of Inventory Associate II and/or the Manager
• Provide outstanding customer service to both internal and external customers
• Ensure daily lot maintenance and security of the display areas and work‑in‑progress zones
• Secure and receive vehicles that are shipped to CarMax
• Prep vehicle and title packets for shipping to other locations
• Complete scanning of vehicles to ensure accurate product status
• Complete wash and vacuums for customer returns and loaner vehicles
• Complete front‑lot wash
• Perform Photo Station process
• Drive vehicles on and off lot for repairs/storage
• Provide support to Auctions (if applicable)
• Responsible for workplace cleanliness and organization in accordance with CarMax 5S standards
• Complete duties as assigned by Flow Inventory Associate IVs and Managers

Minimum Qualifications / Requirements

• Current driver’s license and meet the CarMax DSEPS standards
• Ability to read, interpret, and transcribe data in order to maintain accurate records
• High School diploma or equivalent work experience preferred
• Ability to execute processes as defined by work instructions and/or standardized work
• Complete Inventory Associate Workstation Certifications & Assigned Workday Learnings
• Ability to safely lift up to 50 lbs

Working Conditions

• Indoor and outdoor environments may include working at times in noisy and/or inclement weather conditions.
• Flexible work hours, with shifts that may include nights, weekends, and holidays.
• Requires walking or standing for extended periods of time in a high‑energy, fast‑paced working environment.
• Wears CarMax clothing (acquired through the company) at all times while working in the store.
• Follow all CarMax, OSHA, and EPA standards, including the use of Personal Protective Equipment, and proper waste disposal in required areas.
• Adhere to all CarMax policies, including Attendance, Asset Protection, Integrity, TAWR, and Standards of Professional Appearance.

Disclaimer and Approvals

This document is intended to describe the general nature and level of work being performed by people assigned to this job. This information is current at the time of publication. Responsibilities may include other duties as assigned and may be amended at the discretion of CarMax, with or without notice. This document has been reviewed and approved by management and Human Resources and cannot be modified without written consent by a member of management authorized to modify and such responsibilities.

CarMax is an Equal Opportunity Employer by both policy and practice and subscribes to federal and state laws which forbid discrimination because of race, color, age, religion, sex, national origin, or disability. Employment at CarMax is at‑will, and therefore, can be terminated, with or without cause, at any time, at the option of the associate or CarMax. This at‑will employment relationship will remain in effect throughout an associate’s employment with CarMax unless it is modified by a specific, express written employment contract that is signed by an officer of CarMax and the associate. This at‑will employment relationship may not be modified by any oral or implied agreement. Specifically, this job description is not a contract of employment and does not create any contractual rights of any kind between the Company and its Associates.

Salary

$21.28 - $29.67 per hour

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

Associates that are considered full‑time hourly or commission/incentive eligible:

• To earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company.
• For 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.

Associates considered full‑time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval.

Upon an applicant’s request, CarMax will consider reasonable accommodation to complete the CarMax Job Application.