Flow Control Technician

City of Aurora; Aurora (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

The City of Aurora is seeking a Flow Control Technician-I to perform vital dispatch duties and assist in monitoring and operating the city's water system. This position offers a chance to impact the community and is crucial for ensuring the smooth operation of water services.

Benefits

Well-Funded General Employees Retirement Plan

On-site fitness center

Career advancement programs

Access to innovation workspaces

Qualifications

• Minimum 6 months related experience in water systems operation or maintenance.
• Basic knowledge of dispatch procedures and water distribution principles.
• Skills in using computer software applications.

Responsibilities

• Perform dispatch duties and monitor Aurora's Water system.
• Handle emergency and non-emergency calls from citizens.
• Coordinate with field personnel during emergencies.

Skills

Communication

Problem Solving

Multi-tasking

Customer Service

Education

High School Diploma or GED

Tools

SCADA

Personal Computers

Job description

It is an exciting time to work for the City of Aurora, we're growing and looking for dedicated and collaborative individuals to join our team of talented and valued employees. Excellent organizations have a set of principles, or core values, that are used to implement their mission and vision. Those values represent the touchstone for the organization, guiding the decisions of the individuals and the organization. At the City of Aurora, we demonstrate our excellence by modeling the CORE 4 Values of : Integrity , Respect, Professionalism , and Customer Service , and we welcome all who share these values to apply.

Why Work for Aurora?

• Make a difference in the lives of real people every day
• Diverse community
• Well-Funded General Employees Retirement Plan
• Light rail station minutes away
• On-site fitness center and overall employee well-being programs Internal educational programs to assist with career advancement
• Access to innovation workspaces

PRIMARY DUTIES & RESPONSIBILITIES

Hiring Salary : $23.56 - $29.45 / hourly

The deadline to submit an application to this position is June 22, 2025. However, it is subject to close at any time once a qualified pool of applications is obtained.

The Flow Control Technician-I performs dispatch duties and assists in the operation and monitoring of Aurora's Water system. Answers calls from citizens, dispatch Aurora's on-call personnel, and perform operational duties such as system monitoring, operation, and coordination of on-call response. System monitoring includes water treatment, transmission and distribution, source water, and reuse treatment and pumping.

PRIMARY DUTIES & RESPONSIBILITIES

• Receives and processes emergency, non-emergency, and administrative phone calls from citizens, and Aurora Water divisions, prioritizing calls for service.
• Performs after-hours emergency dispatch for Aurora Water and maintains field personnel status.
• Monitors SCADA, a multi-line phone system, and a variety of radio channels simultaneously.
• With close supervision, monitors SCADA, maintenance management programs, and other computer programs / software to monitor security, operations, and maintenance of Aurora Water systems which includes raw water supply, water treatment, water transmission and distribution, wastewater treatment and collection, wastewater reuse, and storm drain
• Coordinates with field personnel in emergency situations
• Transfers calls to various sections in the City of Aurora during normal working hours
• Assist in preparation of required reports and daily logs
• Maintains knowledge of departmental policies and procedures
• Performs other related duties as assigned

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

MINIMUM QUALIFICATIONS & WORKING CONDITIONS

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

Education :

• High School Diploma or GED

Experience :

• At least 6 months experience related to the operation and maintenance of water distribution, or wastewater collection systems, or 6 months vocational training in an accredited water training program

Preferred Qualifications :

• Basic water theory and principles (hydraulics, gradients, etc.), distribution system principles, operations, control processes and maintenance requirements.
• Basic knowledge of a dispatch center.
• Skill in the use of personal computers including word processing and spreadsheet software applications.
• Ability to handle multiple complex situations.
• Experience related to the operation and maintenance of a water distribution system.

Knowledge :

• Basic knowledge of the operations of water utility systems
• Basic knowledge of SCADA control
• Basic knowledge of consumption forecasting principles
• Basic knowledge of water and wastewater treatment plant concepts
• Basic water theory and principles (hydraulics, gradients, etc.), distribution system principles, operations, control processes and maintenance requirements.
• Basic Knowledge of personal computers including spreadsheet, word processing and other job-related software applications.
• Basic knowledge of a dispatch center operation.

Skills :

• Skill in the use of personal computers including word processing and spreadsheet software applications.
• Skill in checking information for accuracy and completeness and correcting errors.

Abilities :

• Establish and maintain effective working relationships with employees and citizen
• Communicate effectively both orally and in writing.
• Operate two-way radios and a multi-line phone system.
• Handle multiple complex situations, solve system problems, & coordinate resources.
• Prepare and create logs & reports.
• Communicate effectively both orally and in writing
• Ability to read blueprints and maps
• Ability to understand and interpret complex data concerning the flow of water into and throughout the water system
• Work shifts and nights; and work overtime, standby, and / or callback duty

Licenses and Certifications Required :

• Certificate Colorado Driver's License with a good driving record

WORKING CONDITIONS

• When a local announcement of emergency or disaster is declared by the City, all City of Aurora employees may be required to work as essential personnel.

Physical Demands :

• Continuous sedentary work with infrequent light work that involves moving no more than 20 pounds at a time
• Clear vision to read and interpret reports, design specifications, and other written documents.
• Speech communication and hearing to maintain communication with employees and citizens.
• Hand / eye coordination for operation of computer, phones, and radios.
• Foot / eye for operation of motor vehicle.
• Hearing and listening for instructions and warning signals.
• Continuous work in a clean comfortable environment with exposure to a water treatment facility.
• Works shifts, weekends, holidays, and overtime.

Equipment Used :

• Continuous operation of communication equipment & computer and infrequent operations of motor vehicles
• This position may require the incumbent to use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.

For Veterans preference : Please show all of your employment history, including military service and related documentation (DD214) on the application.

The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.

Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.

Drug Testing, Thorough Criminal Background Check, and Employment References :

As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check.

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.

Employment references will be conducted on finalists for City of Aurora vacancies.