Florida Blue - Retail Sales & Service Consultant, On-Site Tampa

Florida Blue; Tampa (FL); On-site; Full time

Job summary

Florida Blue is seeking a Retail Member Advisor to enhance member satisfaction through effective service and sales strategies. The role involves resolving inquiries, educating members, and selling health insurance products. Join a supportive team that values well-being and professional growth.

Benefits

Medical, dental, vision insurance

Retirement Savings Plan with employer match

Paid time off and volunteer days

Qualifications

• At least 3 years of related work experience in a sales and service environment.
• Must hold a Florida 2-40 license within 60 days.

Responsibilities

• Provide customer-friendly service for healthcare-related inquiries.
• Sell health and ancillary insurance products to individual consumers and small groups.
• Generate leads and referrals from existing clients.

Skills

Communication

Sales

Customer Service

Education

Bachelor's degree in Marketing

Tools

MS Word

Excel

PowerPoint

Job description

Job Summary:

Retail Member Advisor's primary responsibilities include servicing existing members through issue resolution and product consulting, as well as acquiring new and renewal business.

Essential Functions:

• Provide a customer-friendly service experience for questions or issues related to healthcare, health insurance, or related topics.
• Resolve member issues, including product and billing inquiries.
• Educate members on self-service tools.
• Guide members to value-based providers.
• Host customer video appointments.
• Generate leads for new sales, including replacement and add-on products.
• Generate referrals from existing clients.
• Identify at-risk customers; develop and execute retention strategies that meet customer needs.
• Use lead management tools to contact prospects for sales opportunities.
• Set appointments for sales visits.
• Process retention consultations.
• Sell health and ancillary insurance products to Florida individual consumers and small groups.
• Analyze prospect needs and match them to BCBSF products.
• Conduct plan comparisons and analyses for existing members seeking new solutions.
• Facilitate application processes and perform field underwriting; advise customers on eligibility, rates, and riders.
• Monitor enrollment processes in partnership with the Senior Advisor.
• Promote and facilitate APO enrollment and setup.
• Review and deliver product fulfillment materials to customers.
• Ensure new customers receive orientations on self-service and shopping tools, incentives, and value-added features.
• Perform outbound call campaigns for Under 65 and Over 65 segments.

Required Experience:

At least 3 years of related work experience in a sales and service environment. Must hold a Florida 2-40 license within 60 days. Excellent verbal and written communication skills. Proficiency with MS Word, Excel, PowerPoint, and web-based tools. Ability to work flexible hours, including evenings, weekends, and holidays. Agents employed with Florida Blue are permitted to schedule appointments with Florida Blue, USAble, FCL, and Health Options only.

Preferred Qualifications:

Experience with health insurance products, including individual and group plans. Bilingual in Spanish and English. Bachelor's degree in a related field such as Marketing.

Physical Demands:

Primarily sedentary work, exerting up to 10 pounds of force occasionally. Activities involve mostly sitting, with occasional traversing.

What We Offer:

As a Florida Blue employee, you will thrive in our Be Well, Work Well, GuideWell culture, emphasizing individual well-being and teamwork. Benefits include:

• Medical, dental, vision, life, and travel health insurance;
• Income protection benefits like life insurance and disability programs;
• Leave programs supporting personal circumstances;
• Retirement Savings Plan with employer match;
• Paid time off, volunteer days, holidays, and well-being days;
• Additional voluntary benefits and wellness programs.

Benefits may vary by state and employment type. Compensation includes competitive pay and potential incentives or commissions, with annual reviews for pay adjustments.

Hourly Pay Range: $20 - $33
Typical Pay Range: $20 - $25
Final pay determined based on market factors, internal equity, and experience.

We are an Equal Employment Opportunity employer committed to fostering an inclusive environment where everyone can perform at their best. All qualified applicants will receive consideration for employment.