Florida Blue - Retail Sales & Service Consultant, On -Site, Boyton Beach FL

Florida Blue; Boynton Beach, Orlando, Austin (FL, FL, TX); On-site; Full time

Job summary

A leading healthcare company in Florida seeks a Retail Member Advisor to service existing members and acquire new business. This role involves resolving member issues, educating on self-service tools, and selling health insurance products. The ideal candidate will have strong communication skills and a background in sales and customer service. Comprehensive benefits and competitive pay are offered, with a focus on well-being.

Benefits

Medical, dental, vision insurance

Retirement Savings Plan with employer match

Paid time off

Wellness program

Qualifications

• 3+ years of related work experience in a sales and service environment.
• Valid Florida 2-40 license within 60 days.

Responsibilities

• Provide a customer-friendly service experience for healthcare-related questions.
• Sell health and ancillary insurance products to individual consumers and small groups.
• Generate leads for new sales and referrals from existing clients.

Skills

Communication

Sales

Customer Service

Education

Bachelor's degree in Marketing

Tools

MS Word

Excel

PowerPoint

Job description

Job Summary:

Retail Member Advisor's primary responsibilities include servicing existing members through issue resolution and product consulting, as well as acquiring new and renewal business.

Essential Functions:

• Provide a customer-friendly service experience for questions or issues related to healthcare, health insurance, or related topics.
• Resolve member issues, including product and billing inquiries.
• Educate members on self-service tools.
• Guide members to value-based providers.
• Host customer video appointments.
• Generate leads for new sales and for the sale of replacement and add-on products.
• Generate referrals from existing clients.
• Identify at-risk customers; develop and implement retention strategies that meet customer needs.
• Use lead management tools to contact prospects for sales opportunities.
• Set appointments for sales visits.
• Conduct retention consultations.
• Sell health and ancillary insurance products to Florida individual consumers and small groups.
• Analyze prospect needs and match them to BCBSF products.
• Conduct plan comparisons and analyses for existing members seeking new solutions.
• Facilitate application processes and perform field underwriting; advise customers on eligibility, rates, and riders.
• Monitor enrollment processes in partnership with the Direct Sales' Senior Advisor.
• Promote and facilitate APO enrollment and setup.
• Review and deliver product fulfillment materials to customers.
• Ensure new customers receive orientations and information regarding self-service tools, incentives, and value-added features.
• Perform outbound call campaigns for Under 65 and Over 65 segments.

Required Experience:

3+ years of related work experience in a sales and service environment. Valid Florida 2-40 license within 60 days. Excellent verbal and written communication skills. Proficiency in MS Word, Excel, PowerPoint, and web-based tools. Ability to work flexible hours, including evenings, weekends, and holidays. Agents employed with Florida Blue can schedule appointments with Florida Blue, USAble, FCL, and Health Options. No other health and life appointments are permitted with other companies while employed.

Preferred Qualifications:

Experience with health insurance products, including individual and group plans. Bilingual in Spanish/English. Bachelor's degree in a related field such as Marketing.

General Physical Demands:

Sedentary work: exerting up to 10 pounds of force occasionally. Traversing activities are required only occasionally.

What We Offer:

As a Florida Blue employee, you'll thrive in our Be Well, Work Well, GuideWell culture, supporting your wellbeing with comprehensive benefits, including:

• Medical, dental, vision, life, and global travel health insurance.
• Income protection benefits: life insurance, short- and long-term disability.
• Leave programs to support personal circumstances.
• Retirement Savings Plan with employer match.
• Paid time off, volunteer days, holidays, and well-being days.
• Additional voluntary benefits and a wellness program.

Benefits vary by state and employment type. Compensation includes competitive pay and potential incentives or commissions. Regular performance reviews are conducted for pay adjustments.

Hourly Pay Range: $20 - $33
Typical Pay Range: $20 - $25
Final pay will consider market competitiveness, internal equity, and your skills and experience.

We are an Equal Employment Opportunity employer committed to fostering an inclusive work environment where everyone belongs and can perform their best. All qualified applicants will be considered for employment.