FLORAL/SPECIALIST

Kroger Family of Companies; Lexington (KY); On-site; USD 27,000 - 38,000; Full time

Job summary

Kroger Family of Companies in Lexington, KY is hiring for a Floral Clerk role. You will design floral arrangements, greet customers, take and fill orders, and ensure orders are packaged safely for pickup or delivery.

You will maintain a clean department, assist customers with selections, and support accurate record-keeping. The position emphasizes courteous service, reliability, and adherence to store policies.

Qualifications

• Availability to work weekends and holidays.
• Excellent written and verbal communication skills.
• Confidentiality regarding associate records is expected.
• Certification in Florist Transworld Delivery or related floristry training preferred.

Responsibilities

• Design and create floral arrangements to fill customer orders.
• Greet customers, offer assistance and take orders.
• Package orders safely and efficiently.
• Keep department area clean and organized.
• Assist customers in locating items and selecting flowers.
• Handle Florist Transworld Delivery orders promptly and courteously.
• Contribute to decorating and merchandising the department.

Skills

Written communication

Verbal communication

Customer service

Floral design

Education

Floristry training / Floral design school

Job description

Position Summary: Design and/or merchandise floral items and arrangements for display/sale or in response to customer requests. Provide customer services. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others.

RESPONSIBILITIES

Essential Job Functions:

• Design and create floral arrangements and/or other items to fill customer orders.




• Greet customers, offer assistance, take and fill orders.




• Package orders cheerfully, effectively, safely and efficiently.




• Keep the department area clean and free from clutter.




• Keep merchandise and supplies in their proper areas.




• Provide good customer and associate relations.




• Maintain customer records and files properly.




• Assist customers in location and selecting items.




• Handle telephone calls and Florist Transworld Delivery orders promptly and courteously.




• Assist in decorating and merchandising the department.




• Provide good customer and employee relations.




• Able to effectively communicate with customers and associates.




• Make a neat, clean impression on customers.




• Be prompt, tactful, calm, courteous, and professional in all interactions.




• Adhere to company policies and procedures, particularly in the area of maintenance of a work environment free of unlawful harassment or discrimination.




• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS

Desired Previous Job Experience:

• Past work record reflects dependability and integrity.

Minimum Position Qualifications:

• Willing to work weekends and holidays.




• Effective written and verbal communication skills.




• Confidentiality regarding associate records is expected.




• Florist Transworld Delivery certification requires three years fulltime retail design experience or six years parttime retail design experience. Floral Design School equals six months fulltime retail design experience.




• Demonstrated aptitude for filling customer needs, and designing floral arrangements.




• Ability to make intelligent decisions quickly.




• Able to calmly, courteously and tactfully handle stressful situations and make a positive impression on associates and customers.