Floral Shop Experience Coordinator

Cotton Funeral; Newark (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

Scentiments Floral Inc. is seeking a Floral Customer Service & Shop Coordinator to support daily shop operations in Newark, NJ. You will handle customer inquiries, manage orders, maintain inventory, photograph arrangements, and keep our online presence current.

This role blends in-store service with digital merchandising and requires compassion for families during sensitive moments. Prior retail or floral experience is preferred and training is provided.

Qualifications

• Prior experience in customer service or retail preferred.
• Excellent verbal and written communication.
• Strong organizational skills and attention to detail.
• Comfortable using computers, POS systems, email, websites, and online ordering.
• Ability to take clear photographs with a smartphone.

Responsibilities

• Answer calls and assist customers with floral orders.
• Enter and process orders in POS system.
• Verify delivery details and coordinate with florist.
• Maintain store appearance and inventory documentation.
• Post content to social media and update website.
• Coordinate deliveries with funeral homes and families.

Skills

Customer service

Communication

Organizational skills

Multitasking

POS systems

Social media

Tools

POS system

Job description

Scentiments Floral Inc. is seeking a Floral Customer Service & Shop Coordinator to support daily shop operations in Newark, NJ. You will handle customer inquiries, manage orders, maintain inventory, photograph arrangements, and keep our online presence current.

This role blends in-store service with digital merchandising and requires compassion for families during sensitive moments. Prior retail or floral experience is preferred and training is provided.