Floral/Dept Leader

Kroger; Highlands Ranch (CO); On-site; USD 45,000 - 65,000; Full time

Job summary

Kroger in Highlands Ranch, CO is seeking an experienced Floral Department Supervisor to model company values and drive sales and customer satisfaction. You will manage pricing, stocking, ordering, and delivery orders while coaching staff and maintaining excellent housekeeping and record-keeping.

Role involves handling customer complaints, ensuring safety, and promoting store initiatives. Prior floral experience and supervisory potential are preferred for success in a fast-paced environment.

Qualifications

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong FTD computer and organizational skills.
• Able to tactfully handle stressful situations with associates and customers.
• Desirable production, merchandising and customer service skills for retail floral products.
• Understanding of department operations.
• Knowledge of floral arrangement and care.
• Adept at communicating with employees, customers and supervision.
• Past reliable work history with integrity.
• Prior floral experience and supervisory potential.

Responsibilities

• Implement company policies to maximize sales and profits in the Floral department.
• Model and demonstrate core values of respect, honesty, integrity, and safety.
• Develop customer relations through friendliness and courtesy and policy adherence.
• Handle customer complaints effectively.
• Receive, process, and produce Florist Transworld Delivery orders.
• Coach on pricing, price marking, rotation, stocking, and customer service.
• Support Customer 1st culture and store initiatives.
• Plan, organize, direct and control Floral Department activities.
• Direct receiving, storage, pricing and merchandising of floral products.
• Order stock to maintain adequate supplies and guard against waste and pilferage.
• Maintain records and reports and uphold housekeeping standards.
• Analyze department operations and suggest improvements to the store manager.
• Supervise and coach direct reports; conduct performance reviews and provide feedback.

Skills

Written communication

Verbal communication

Quick decision making

Staff communication

Operations understanding

Floral arrangement knowledge

Customer interaction

Stress management

Integrity and dependability

Tools

FTD computer system

Job description

Implement all company and division policies to achieve maximum sales and profits in the Floral department. Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others. Develop maximum customer relations by floral department personnel through personal example of friendliness and courtesy and implementation of all company policies. Be perceptive and handle customer complaints. Responsible for receiving, processing, and producing Florist Transworld Delivery orders for delivery. Coach and train on pricing, price marking, rotation, stocking, insuring the proper emphasis on customer courtesy and productivity. Provide active support of our Customer 1st culture. Plan, organize, direct and control the activities of the Floral Department. Direct the receiving, storing, pricing, and merchandising of all floral products. Order properly to maintain adequate stock and supplies and guard against waste and pilferage. Maintain and submit required records and reports and use them effectively. Maintain effective and good house cleaning in all areas. Analyze continuously all aspects of Floral Department and periodically make changes or make recommendations to store manager. Promote, communicate and implement company initiatives and process improvements to direct reports in a positive manner. Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports. Ability to work cooperatively in high paced and sometimes stressful environment. Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner. Ability to act with honesty and integrity regarding customer and business information. Ability to follow directions and seek assistance when necessary to resolve customer and business issues. Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Willing to work weekends and holidays.
• Effective written and verbal communication skills.
• Ability to make intelligent decisions quickly.
• Strong Florist Transworld Delivery computer and organizational skills.
• Able to tactfully and calmly handle stressful situations and make a positive impression on associates and customers.
• Possess abilities and skills for effective production, merchandising and customer services related to sale of merchandise.
• Understanding of all key components of department operations.
• Working knowledge of floral arrangement and care of plants and cut flowers.
• Adept at communication with employees, customers, and supervision.

Desired

• Past work record reflects dependability and integrity.
• Prior Floral experience.
• Supervisory skills.