Floral Manager

Albertsons Companies; Lubbock (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Albertsons Companies is seeking a Floral Manager to lead the floral department with a focus on guest satisfaction and profitable operations. You will oversee hiring, training, inventory control, and department performance while upholding company policies.

Responsibilities include engaging guests, maintaining a positive team atmosphere, and coordinating with store leadership to achieve service and sales goals. The role requires flexible hours, weekend duties, and strong communication skills.

Qualifications

• Must be 18 years of age or older and have a High School Diploma or equivalent.
• Experience in floral retail or department leadership is preferred.
• Ability to supervise, train, and evaluate team members in a fast-paced environment.
• Strong communication and guest service orientation with basic computer skills.

Responsibilities

• Acknowledge, greet, and engage guests in the floral department.
• Hire, train, and manage performance of team members.
• Coordinate information distribution and maintain morale within the department.
• Oversee inventory, purchasing orders, and supplier relationships.
• Ensure product availability, quality, and safe department operations.

Skills

Guest relations

Leadership

Communication

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Email

Job description

The Floral Manager is first and foremost responsible for guest relations and satisfaction by building a reputation for Ultimate Service. He/She is responsible for leading the efficient, effective, safe, legal and profitable operations of the Department. He/She coordinates human relations for the Department and ensures execution of all company and department policies and procedures on a timely basis.

Key Responsibilities:

• When a guest enters my area or department, my first and most important responsibility becomes to acknowledge, greet, and engage that guest


• Responsible for hiring, training and performance management of team members


• Responsible for communication of information distribution to entire department


• Responsible for maintaining positive atmosphere, spirit and morale within the department


• Demonstrate effective leadership skills by managing time and delegation


• Develop team members and future leaders utilizing available materials and systems


• Support and execute division concepts and programs


• Accountable for executing and meeting financial goals


• Responsible for identifying areas of opportunity throughout the store and within the department


• Ensure quality and consistent product availability and solutions to our guests


• Responsible for safeguarding, controlling and monitoring all department assets, ensuring policies and procedures are implemented for control of assets


• Practice safe work habits; maintain a high level of store cleanliness, organization, and a safe work environment; encourage team members to do the same


• Oversee that department systems and processes are utilized consistently and correctly


• Direct meetings with the department leadership team to effectively plan production and promotion goals


• Verify team member schedules against business needs


• Coach and discipline team members as necessary in accordance with policy and procedures with support from Talent Management


• Verify all books and manuals are kept updated


• Oversee inventory process and reporting


• Approve all purchase orders and maintain adequate levels


• Order and adjust standing orders for flowers, plants, and related merchandise and supplies


• Assist and lead designers and sales clerks in completing their tasks


• Demonstrate good conflict management skills


• Perform other duties assigned by upper management

Key Requirements:

• Must be 18 years of age or older


• High School Diploma or equivalent


• Minimum of 1 year experience in floral retail


• The Department Manager is required to work the scheduled work shift as needed to meet the needs of the store guests and team members.


• Ability to work and communicate with all levels of management and subordinates in a professional manner


• Ability to self-motivate, problem-solve and work with minimal supervision


• Working knowledge of plants and flowers


• Able to work in varied temperatures


• Independent mobility within the department - standing and walking for 8-10 hours, squatting and climbing


• Be able to perform all other physical aspects of the position including but not limited to bending, squatting, standing, lifting, climbing, pushing, pulling, and walking


• Ability to lift and carry items weighing up to 30 lbs. and push and pull up to 100 lbs.


• Must possess technical skills to perform basic math and computer tasks (Word, Excel, and Email).


• Ability to work at fast-paced, but efficient and controlled manner


• Must be flexible to work various hours/shifts, including weekends and holidays


• Must attend meetings, including out-of-town, requiring overnight stays


• Must be able to transfer to another store within the area


• Ability to function as a team member and get along with others

This job description is intended to provide a high-level of general requirements for this position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure proper operations.