Floral/Clerk

Kroger; Seattle (WA); On-site; USD 31,000 - 39,000; Full time

Job summary

Kroger in Seattle is seeking a Floral Merchandiser/Customer Service Associate to design floral items, assist customers, and process orders. You will package orders, maintain clean areas, and ensure signage and product rotation are correct.

The role requires strong communication, multi-tasking and teamwork in a fast-paced store environment, with weekend and holiday flexibility. Prior retail experience is helpful.

Qualifications

• Demonstrates effective written and oral communication skills.
• Ability to read shelf tags, signs, product labels, training materials, and bulletins.
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization.
• Personal initiative and follow through to completion.
• Ability to work as part of a team in a fast-paced environment.
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise.
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment.

Responsibilities

• Assist in the design and merchandising of floral items and arrangements for display/sale or in response to customer requests.
• Provide various customer services.
• Assist customers in locating and selecting items.
• Operate cash register in accordance with company procedures, as applicable.
• Package orders safely and efficiently.
• Maintain merchandise and supplies in their proper areas.
• Keep floors clean and safe, free from clutter.
• Maintain proper signage, product rotation, freshness, quantity, quality and space allocation for merchandise.
• Adhere to company policies and procedures, as well as state and federal laws.
• Maintain flexibility to work weekends and holidays as needed.

Skills

Communication

Shelf tag literacy

Multi-tasking

Customer service

Teamwork

Attention to detail

Safety awareness

Flexibility

Job description

Assist in the design and/or merchandising of floral items and arrangements for display/sale or in response to customer requests. Provide various customer services. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

Assist and greet customers promptly and provide them with great service

Be prompt, tactful, calm, courteous, and professional in all interactions

Help design and create floral arrangements and/or other items to fill customer orders

Package orders effectively, safely and efficiently

Keep merchandise and supplies in their proper areas

Maintain customer records and files properly

Assist customers in location and selecting items

Handle telephone calls and orders promptly and courteously

Assist in decorating and merchandising the department

Keep carts, tools, and supplies in their designated areas and well organized

Keep floors, clean, safe, and free from clutter

Maintain plants, process and prepare flower arrangements and fill balloons

Maintain proper signage, product rotation, freshness, quantity, quality and proper space allocation for merchandise

Adhere to company policies and procedures, as well as state and federal laws

Operate cash register in accordance with company procedures, as applicable

Maintain flexibility to work weekends and holidays as needed

Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• Demonstrates effective written and oral communication skills
• Ability to read shelf tags, signs, product labels, training materials, and bulletins
• Ability to multi-task, set priorities, present information in a professional manner and work with all levels of the organization
• Personal initiative and follow through to completion
• Ability to work as part of a team in a fast-paced environment
• Possess abilities and skills for effective production, merchandising, and customer services related to sale of merchandise
• Must be able to work with various cleaning solutions, safely use sharp tools, and carefully operate all production equipment

Desired

• Past work record reflects dependability and integrity.
• Knowledge of applicable laws and regulations related to employment practices, and safety
• Experience in grocery retail and customer service
• Experience in operating a cash register and making change