Floral Clerk

Safeway; Fairbanks (AK); On-site; USD 30,000 - 38,000; Full time

Job summary

Albertson’s floral department seeks a team member to provide fast, friendly customer service and assist with special orders. Responsibilities include receiving, stocking and rotating floral products, conditioning plants, and maintaining display quality.

The role involves helping customers with product suggestions and ensuring safety and cleanliness in the work area. Ideal candidates understand perishability and seasonality, can lift up to 60 lbs, and are available for varied hours including

Qualifications

• Experience in customer service in retail or floral setting is preferred.
• Ability to take special orders by phone or in person.
• Familiarity with receiving, stocking and rotating floral products.

Responsibilities

• Provide fast, friendly customer service in the floral department.
• Take special orders by telephone or in person.
• Order and stock balloons, plants, flowers and supplies while ensuring freshness and display quality.
• Perform receiving duties and verify orders against invoices; rotate and condition products.
• Assist customers with product suggestions and suggestive selling.
• Maintain safety, cleanliness and sanitation of the work area and display.

Skills

Customer service

Special orders

Receiving duties

Inventory control

Safety compliance

Tools

Pallet jack

Balloon heat sealer

Scissors

Job description

Position Purpose:

Provides fast, friendly, personalized customer service in the floral department. Maintains and waters floral department products. Assists customers with special orders.

Key Responsibilities & Accountabilities

• Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson’s philosophy of personalized service in the floral department.
• Takes special orders from customers by telephone or in person.
• May order balloons, helium tanks, plants, flowers, accessories and supplies. Ensures product freshness and selection. Monitors and responds to special occasion merchandising requirements, sales trends, ad or seasonal promotions, and customer feedback.
• Performs receiving duties including breaking down loads, verifying orders against invoice, inspecting quality, reporting shortage, stocking and rotating product. Adheres to product temperature and storage guidelines and follows proper packaging techniques. Properly conditions and handles all indoor and outdoor plants, shrubs and flowers. Follows proper processing procedures for all cut flowers.
• Decorates plants. Makes bows and balloons. Prepares bouquets.
• Controls shrink and cost. Prevents the sale of product that does not meet standards.
• Complies with all workplace safety rules and regulations. Ensures proper signing and pricing.
• Performs periodic inventories. Processes administrative paperwork and maintains accurate department records.
• Implements correct product preparation techniques. Uses and operates related equipment such as pallet jack, hand truck, scissors, knives, safety cutters, stem cutters, wire, hot glue guns, spray paint, balloon heat sealing machines, helium tanks and garbage disposal.
• Assists customers by making product suggestions and engages in suggestive selling. Makes intercom announcements.
• Ensures safety, cleanliness and sanitation of work area, cooler, equipment and display area.
• Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
• Other necessary and required duties.

Skills And Physical Requirements

• Requires basic knowledge of perishability and seasonality of products, proper product conditioning and handling, and safety and sanitation procedures.
• Requires a good understanding of overall company practices and Floral Department policies and procedures.
• Ability to frequently reach, lift and maneuver objects of varying dimensions and weights up to approximately 60 lbs. Bends, stoops and reaches frequently. Pushes and pulls fully loaded hand trucks and pallet jacks. Performs repetitious arm movement to prepare, package and display products.
• Manual dexterity and good eye-hand coordination are necessary.
• Mental alertness is necessary to ensure safe and accurate completion of work activities. Requires knowledge of basic mathematics and weights and measures. Must have knowledge of produce variety, standards, perishability, product handling, sanitation, labeling and department policies and procedures.
• Operates telephones, knives, scissors, safety cutters, stem cutters, wire, staples, hot glue guns, spray paints, balloon heat sealing machines and helium tanks. Utilizes cleaning supplies and equipment. Utilizes knives and safety cutters. Requires use of latex gloves.
• May be required to work nights, weekends and holidays. Scheduled hours will vary. Good attendance is required.
• Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.

Work Environment

• Hands are frequently exposed to cold water, rose thorns, and a wide variety of plants, flowers, soil mixtures, flower arranging materials and cleaning agents.
• Working conditions consist of a temperature controlled store environment, backroom receiving and production area, and outdoor weather conditions.
• Exposure to 40˚ Fahrenheit while handling products and/or working in a cooler.
• Frequent exposure to outdoor weather conditions during times when plants, shrubs and trees are displayed outdoors.

Safety – Sensitive Position

Job responsibilities include tasks or duties that could affect the safety or health of the employee performing the task or others.

Disclaimer

The above statements are intended to describe the general nature of work performed by employees assigned to this job. If you have questions regarding your ability to physically perform the listed job duties and requirements – e.g. lifting, standing, bending, etc. - please speak to your Store Director. All team members must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties and skills required of personnel so classified may vary within each store and from store to store.