Flooring & Tile Sales & Support Coordinator

KSI Kitchen and Bath; Byron Township (MI); On-site; USD 35,000 - 65,000; Full time

Job summary

An established industry player is looking for a motivated Flooring & Tile Sales Coordinator to join their dynamic team. This role involves assisting customers in selecting the perfect flooring and tile solutions while coordinating sales orders and managing inventory. With a focus on exceptional customer service, you will collaborate with various teams to ensure smooth delivery and installation processes. If you have a passion for sales and a keen eye for detail, this is a fantastic opportunity to grow in a supportive and innovative environment that values your contributions and fosters professional development.

Benefits

401(k)

401(k) Matching

Health Insurance

Paid Time Off

Vision Insurance

Qualifications

• Proven experience in sales support, ideally in flooring or tile.
• Strong customer service and organizational skills required.

Responsibilities

• Assist customers in selecting flooring and tile products.
• Coordinate sales orders and maintain accurate inventory records.
• Collaborate with teams to ensure seamless delivery and installation.

Skills

Customer Service Skills

Organizational Skills

Communication Skills

Sales Support Experience

Attention to Detail

Ability to Work Independently

Experience in Flooring and Tile Industry

Education

High School Diploma

College Degree

Tools

RFMS Software

Microsoft Office Suite

2020 Software

Job description

About Us:
KSI is a leading provider of high-quality flooring and tile solutions, committed to delivering exceptional customer service and innovative products. We are seeking a motivated and detail-oriented individual with experience in the flooring and tile industry to join our team as a Flooring & Tile Sales Coordinator. If you are passionate about sales, have excellent organizational skills, and experience with RFMS software, we want to hear from you!

Job Responsibilities:

• Assist customers in selecting flooring and tile products, providing expert recommendations based on their needs and preferences.
• Coordinate and manage sales orders, ensuring accuracy and timely processing using RFMS software.
• Collaborate with the sales team, vendors, and installation teams to ensure seamless delivery and installation schedules.
• Maintain accurate product inventory records and assist with restocking and ordering supplies.
• Generate sales reports, track progress, and assist in forecasting sales targets.
• Handle customer inquiries, follow up on leads, and maintain communication to ensure customer satisfaction.
• Assist with pricing, quoting, and negotiating sales contracts for both flooring and tile projects.
• Stay current on industry trends, new products, and technologies in flooring and tile.

Qualifications:

• Proven experience in a sales support or coordinator role, ideally in the flooring or tile industry.
• Must have experience with RFMS software (preferred).
• Strong customer service skills with the ability to build lasting relationships.
• Excellent organizational skills with attention to detail.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to work independently and as part of a team in a fast-paced environment.
• Strong communication skills, both verbal and written.
• High school diploma or equivalent required; a college degree is a plus.

How to Apply:
Please send your resume and cover letter outlining your qualifications to [e-mail] with the subject line “Flooring and Tile Sales Coordinator Application.”

KSI is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Location:

• Byron Center, MI 49315: Relocate before starting work (Required)

What Will I Do?

• Act with a customer-centric focus
• Provide creative design concepts and present ideas in a compelling way
• Educate clients on our products and partner with them to provide the best solution
• Drive improvement, seeking out solutions to provide an exceptional experience for customers, suppliers, and team members alike
• Share information, proposals, and quotes to help the client make an informed decision
• Participate in the installation process, keeping connected with the customer, contractor, and installer to ensure the project runs smoothly
• Seek out new business and create connections through prospecting, lead follow-up, referrals, and networking opportunities
• Perform other related duties as assigned

What Will You Need?

• Prior kitchen and bath remodeling experience
• Drive and desire to learn
• Positive and friendly attitude
• Ability to collaborate in a team environment
• Proficient computer skills including 2020 and Microsoft Office Suite
• Strong organizational skills, attention to detail and quality