Flooring QA Specialist: Travel Required

Service Pros Installation Group, INC.; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dental insurance

401K company match

Paid time off

Holiday pay

Phone allowance

Job summary

Service Pros Installation Group in Charlotte, NC, is seeking a full-time Floor Installation Quality Assurance Specialist who interacts with customers and installers to ensure satisfaction with the flooring installation process.

The Quality Assurance Specialist will foster relationships with our Contractors while providing technical guidance, ensuring a quality installation meets Lowe’s Home Improvement standards.

Qualifications

• Minimum 2 years of customer service experience, including customer service management.
• Experience using multiple software programs, computers, iPhones/tablets, and peripherals; knowledge of databases, spreadsheets, and email.
• Valid driver’s license.
• Experience working with installers/crew leads during home installation projects.

Responsibilities

• Determine actions for installation quality issues and schedule repairs or re-installations for 3–5 assigned workrooms.
• Perform virtual inspections, record quality issues, and plan processes to decrease contractor deficiencies.
• Identify quality issues and assist contractors in improving their skills or in correcting recurring issues.
• Conduct on-site inspection appointments if issues are not resolved using the virtual process.
• Conduct quality audits.
• Travel up to 50% of the time.

Skills

Customer service

Software proficiency

Driver’s license

Installer coordination

Tools

Database software

Spreadsheet software

Email client

Mobile devices (iPhone/tablet)

Job description

Service Pros Installation Group in Charlotte, NC, is seeking a full-time Floor Installation Quality Assurance Specialist who interacts with customers and installers to ensure satisfaction with the flooring installation process.

The Quality Assurance Specialist will foster relationships with our Contractors while providing technical guidance, ensuring a quality installation meets Lowe’s Home Improvement standards.