Flooring Project Lead — Customer Installations

floor-coverings-international-careers; Canton (OH); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid training provided

Full-time

Job summary

Floor Coverings International is seeking a Production Coordinator in Canton, Ohio to oversee installation projects from sale to completion. You will work with sales, installers and customers to ensure on-time, on-budget results and a positive experience.

The role emphasizes organization, proactive communication, scheduling, cost tracking, and adherence to our service standards. Full-time, paid training provided, with opportunities to grow as our national footprint expands.

Qualifications

• Leadership skills to manage installers and handle conflicts.
• Ability to work independently without supervision.
• Ability to stay organized across multiple sites.
• Strong problem-solving skills.
• Ability to make reasonable decisions.
• Professional image.

Responsibilities

• Meet with sales staff weekly to discuss sales and review customer expectations and product orders.
• Order all products needed for jobs accurately and follow up on delivery.
• Schedule the job to meet the schedule of customer and installers.
• Update the customer ongoing on details of installation by keeping them informed of start date and time and clarifying the work that will be done.
• Communicate job progress daily.
• Discuss and obtain written permission for any changes in contracted work.
• Confirm scope of work and compensation with installers prior to start of job.
• Deliver on expectations contracted in the sales process.
• Manage job to hit profit objective.
• Complete job costing reports within 24 hours of completing an installation.
• Consistently search for installers that can offer a better experience to our customers and negotiate rates.
• Resolve conflicts and complaints immediately.
• Keep showroom and office organized and presentable.
• Be available for Home Shows.
• Be available to attend training seminars at owner’s discretion.
• Attend at least one form of training per year.
• Continue to educate self on new flooring.
• Attend weekly meeting with Franchise Owner at scheduled time.
• Updates logged daily with status of job and upcoming schedule.
• Work weekly and monthly to hit sales installation goals.
• Make decisions and act in accordance with Floor Coverings International’s core values and mission.

Skills

Leadership

Independence

Organization

Problem solving

Decision making

Professional image

Job description

Floor Coverings International is seeking a Production Coordinator in Canton, Ohio to oversee installation projects from sale to completion. You will work with sales, installers and customers to ensure on-time, on-budget results and a positive experience.

The role emphasizes organization, proactive communication, scheduling, cost tracking, and adherence to our service standards. Full-time, paid training provided, with opportunities to grow as our national footprint expands.