Floor Supervisor Table Games - MGM Grand Detroit

MGM Resorts International; Detroit (MI); On-site; USD 37,000 - 50,000; Full time

Benefits offered by this job

Wellness incentive programs

Discount programs

Free meals

Free parking

Employee fitness center

Promotion opportunities

Volunteer opportunities

Job summary

MGM Resorts International in Detroit is seeking a Table Games Floor Supervisor to lead the gaming floor and supervise dealers, ensuring excellent guest service and smooth operation. You will reconcile table accounts, monitor flow of play, and uphold game integrity.

The ideal candidate has casino operations experience, supervision exposure, and a willingness to work varied shifts, including weekends and holidays. The role starts at $31.50 per hour.

Qualifications

• High school diploma, GED, or equivalent.
• Two years of prior relevant casino operations experience or an equivalent combination of education, training and experience.
• Two years of prior relevant experience as a supervisor preferred.
• Two years of prior relevant experience as a dealer preferred.
• Ability to work a varied shift to include weekends and holidays.

Responsibilities

• Manage performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests.
• Monitor guest flow and notify management when adjustments to open table games are needed.
• Observe, evaluate, and rate players objectively and accurately in accordance with departmental policy.
• Maintain proper bankroll levels to accommodate existing or anticipated play.
• Reconcile table accounting accurately and with integrity and maintain card/dice and all gaming equipment.
• Verify the accuracy of all documents and ensure that all procedures are adhered to.
• Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected.

Skills

Table games supervision

Customer service

Team leadership

Conflict resolution

Communication

Education

High school diploma or GED

Tools

Bankroll management

Cash handling procedures

Job description

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Table Games Floor Supervisor, you’ll take the lead in creating an exhilarating gaming experience while directly supervising the operation and conduct of our vibrant table games and dedicated personnel. Your role will involve reconciling table accounts and ensuring operations run smoothly, all while delivering exceptional guest service that keeps players coming back for more.

THE STARTING RATE:

$31.50

THE DAY-TO-DAY:

• Manage performance of dealers to ensure that each game is dealt to the customer with a high degree of proficiency and that superior customer service is provided to guests
• Monitor guest flow and notify management when adjustments to open table games are needed
• Observe, evaluate, and rate players objectively and accurately in accordance with departmental policy
• Maintain proper bankroll levels to accommodate existing or anticipated play
• Reconcile table accounting accurately and with integrity and maintain card/dice and all gaming equipment
• Verify the accuracy of all documents and ensure that all procedures are adhered to
• Notify the Pit Manager and/or Shift Manager immediately of any unusual activity of high limit play or if damage/tampering of equipment is suspected

THE IDEAL CANDIDATE:

• High school diploma, GED, or equivalent
• Two years of prior relevant casino operations experience or an equivalent combination of education, training and experience
• Two years of prior relevant experience as a supervisor preferred
• Two years of prior relevant experience as a dealer preferred
• Ability to work a varied shift to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Free parking
• Free access to our employee fitness center
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community

VIEW JOB DESCRIPTION:

https://mgmresorts.marketpayjobs.com/ShowJob.aspx?EntityID=2&jobcode=14333