Floor Supervisor (Store 34, Lee's Summit, MO)

Ace Hardware Corporation; Lee's Summit (MO); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading company in hardware retail seeks a Floor Supervisor for Store 34 in Lee's Summit. This role encompasses overall management of the store operations, leading customer service efforts, and assisting staff. Ideal candidates will have experience in retail management and a commitment to aligning with the company's core values.

Benefits

Competitive Wages

401(k) with Company Match

Paid Holidays

Sick Pay

Vacation Pay

Life Insurance

Short-Term Disability Benefits

Training & Development

Recognition

Associate Discounts

Qualifications

• Previous retail management experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Responsibilities

• Manage overall store operations in absence of the General Manager.
• Assist in training of all associates.
• Ensure a positive work environment for all associates.

Skills

Customer Service

Leadership

Teamwork

Education

High School or GED equivalent

Job description

Floor Supervisor (Store 34, Lee's Summit, MO) page is loaded

Floor Supervisor (Store 34, Lee's Summit, MO)

Apply locations Store 34 - Lee’s Summit, MO (291) time type Full time posted on Posted Yesterday job requisition id REQ-26672

About Ace Retail Holdings

Ace Retail Holdings (ARH), the division of Ace Hardware Corporation that owns and operates the Great Lakes and Westlake Ace Hardware chains, is one of the largest hardware retailers in the United States. ARH has been in operation for over a century and operates over 220 neighborhood stores located throughout the United States. Great people make ARH stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company dedicated to serving our customers and communities.

Service, Passion, Respect, Integrity, Teamwork and Excellence

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of:

Service, Passion, Respect, Integrity, Teamwork and Excellence

General Summary

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities:

Customer Service

• Project a positive representation of Westlake Ace Hardware.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
• Project a friendly, outgoing demeanor; work well with customers as well as associates.
• Ensure all calls and pages are answered promptly, courteously and effectively.
• Handle customer complaints. Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
• Possess excellent product knowledge and knowledge of store layout and location of products.

Store Operations

• Ensure a positive, professional and safe work environment for all associates.
• Supervise the “general operations” of the entire store.
• Responsible for opening and closing the store.
• Assist with the implementation of Store Support Center programs.
• Help ensure successful Loss Prevention, Safety and Internal Audits.
• Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
• Communicate any operational or managerial issues to the General Manager in a timely manner.
• Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
• Help ensure that weekly price changes and label updates are completed timely and accurately.
• Assist with all cashiering functions including training, maintenance, audits, and reports.
• Perform all other duties as assigned.

Inventory & Merchandising

• Help ensure forklift operations and receiving is completed in a safe and efficient way.
• Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
• Assist with maintenance of back stock levels.
• Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
• Assist with merchandise resets throughout the store.
• Assist to ensure all signage is current in the store.
• Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.

Leadership

• Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
• Lead by example; be approachable by all associates and customers.
• Assist in training of all associates.
• Participate in store meetings.
• Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
• Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:

• SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.
• PASSION – Showing our love for the work we do, our customers, and our associates.
• RESPECT – A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
• INTEGRITY – An authentic commitment to moral and ethical behavior.
• TEAMWORK – Together we can achieve extraordinary things.
• EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred. Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$17.00 per hour

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/Westlake_External

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Equal Opportunity Employer
Westlake Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

About Westlake Ace Hardware

Westlake Ace Hardware Benefits

Westlake Ace Hardware offers a variety of perks and benefits such as:

• Competitive Wages
• Incentive Award Programs
• Vacation Pay
• Sick Pay
• Paid Holidays
• Bereavement Pay
• Helping Hands
• 401(k) with Company Match
• Benefits (Medical/Dental/Vision & More)
• Associate Assistance Program
• Life Insurance
• Short-Term Disability Benefits
• Training & Development
• Recognition
• Associate Discounts
• Anniversary & Service Awards
• Talent Search Referral Bonuses
• Community Service Involvement

Our Culture

The sentiment of a newly hired associate says it all: “I chose Westlake Ace for several reasons, which all circle back to having strong core values and being committed to living those core values out.” What draws people to work with us (and stay with us) is our company culture. We believe commitment to our core values of Service, Passion, Respect, Integrity, Teamwork, and Excellence help make us a great company and create a wonderful work environment. We aren’t a perfect company, but our culture is reflected in a statement that is often repeated by our associates – “We are family!”