Floor Supervisor-Store 138 Cary, NC

Ace Hardware Corporation; Cary (NC); On-site; USD 23,000 - 26,000; Full time

Job summary

Ace Retail Group is seeking a Floor Supervisor to help manage store operations in the absence of the General Manager and Assistant Managers. You will direct staff, ensure safe work environment, and help deliver excellent customer service.

The role requires retail supervision experience, hardware store familiarity, and the ability to handle daily store tasks including opening/closing, merchandising, and loss prevention. Competitive hourly pay is offered.

Qualifications

• High School or GED required.
• Retail management experience preferred.
• Hardware store experience is a plus.
• Able to stand, walk, lift up to 25 lbs, and climb as needed.

Responsibilities

• Assist in managing store operations and staff.
• Open and close the store as required.
• Provide excellent customer service and resolve problems.
• Maintain safe, clean, and organized sales floor and back areas.
• Assist with inventory, pricing updates, and merchandising.

Skills

Retail management

Customer service

Hardware experience

Staff training

Education

High School or GED

Job description

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

About Westlake Ace Hardware

Ace Retail Holdings, the division of Ace Hardware Corporation that owns and operates the Westlake Ace Hardware chain, is one of the largest hardware retailers in the United States. Headquartered in Lenexa, Kansas, Westlake Ace Hardware has been in operation for over a century and operates over 150 neighborhood stores located throughout the United States. Great people make Westlake stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Service, Passion, Respect, Integrity, Teamwork and Excellence.

General Summary

The Floor Supervisor will assist with managing overall store operations and assume primary responsibility for store operations in the absence of the General Manager and/or Assistant Managers. The Floor Supervisor will also assist in managing and directing staff to achieve company goals and objectives.

Essential Duties & Responsibilities

• Customer Service
  • Project a positive representation of Westlake Ace Hardware.
  • Proactively assist customers in solving problems.
  • Greet customers entering and throughout the store.
  • Thank customers when finished and when they are leaving the store.
  • Project a friendly, outgoing demeanor; work well with customers as well as associates.
  • Ensure all calls and pages are answered promptly, courteously and effectively.
  • Handle customer complaints.
  • Work to resolve problems with the customer and have Westlake’s best interest taken into consideration.
  • Possess excellent product knowledge and knowledge of store layout and location of products.
• Store Operations
  • Ensure a positive, professional and safe work environment for all associates.
  • Supervise the “general operations” of the entire store.
  • Responsible for opening and closing the store.
  • Assist with the implementation of Store Support Center programs.
  • Help ensure successful Loss Prevention, Safety and Internal Audits.
  • Work with General Manager, Assistant Manager-Operations and Assistant Manager-Merchandising on all aspects of running the store.
  • Communicate any operational or managerial issues to the General Manager in a timely manner.
  • Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
  • Help ensure that weekly price changes and label updates are completed timely and accurately.
  • Assist with all cashiering functions including training, maintenance, audits, and reports.
  • Perform all other duties as assigned.
• Inventory & Merchandising
  • Help ensure forklift operations and receiving is completed in a safe and efficient way.
  • Assist to ensure receiving; checking in and stocking of merchandise for the store is being done completely.
  • Assist with maintenance of back stock levels.
  • Assist to ensure that cycle counts and negative on hand reports are completed timely and accurately.
  • Assist with merchandise resets throughout the store.
  • Assist to ensure all signage is current in the store.
  • Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
• Leadership
  • Manage all aspects of store operations in the absence of the General Manager, Assistant Manager-Operations or Assistant Manager-Merchandising.
  • Lead by example; be approachable by all associates and customers.
  • Assist in training of all associates.
  • Participate in store meetings.
  • Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
  • Work with the General Manager, Assistant Manager-Operations, and Assistant Manager-Merchandising to prepare for advancement.

Other Essential Requirements

Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others: WINNING – In business, money is the score. To win, we must perform, compete, and have fun. At Ace, we win through people- our strength is being helpful. EXCELLENCE – Excellence honors God and inspires people. We aspire to be the best, to continuously improve and to inspire others by giving the team our very best. LOVE – Love the people, love the work and love the results. INTEGRITY – For Ace to win, we need to be able to trust each other. And trust will require us to be honest, reliable, caring, of high character and of unquestioned ethics. GRATITUDE – We recognize that we are blessed to be in the business of serving others. HUMILITY – We strive for greatness with a humble, modest and respectful attitude. TEAMWORK – We will fight the natural tendency for control and credit in favor of collaboration and mutual success, recognizing that…Together, we are Ace.

Minimum Skills, Requirements and Qualifications

• High School or GED equivalent.
• Previous retail management experience preferred.
• Hardware experience preferred.
• Standing, walking, lifting (up to 25lbs) and climbing.

Compensation Details

$17.00 - $19.00 per hour

Equal Opportunity Employer

Ace Retail Group is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military discharge, or any other action covered by federal or state laws.

About Ace Retail Group

Ace Retail Group (ARG), is a division of Ace Hardware Corporation that owns and operates several Ace brands, including Westlake Ace, Great Lakes Ace, Buikema’s Ace, Outer Banks Ace, Dennis Company, and Breed & Company. ARG is one of the largest hardware retailers in the United States and has two headquarters located in Lenexa, KS and Farmington Hills, MI. ARG’s origins date back over a century and operates over 250 neighborhood stores located throughout the United States. Great people make ARG stand out in our industry, and we are looking for individuals who strive for personal and professional growth, and who want to work with a company founded on (and still led by) our solid Core Values of: Winning, Excellence, Love, Integrity, Gratitude, Humility and Teamwork.

For a full list of benefits and open positions, please visit us at: https://acehardware.wd1.myworkdayjobs.com/en-US/ARG_External