Floor Supervisor - Part Time

FlowerHire; Detroit (MI); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player in the cannabis sector is seeking a dedicated key holder to support store management and enhance customer loyalty. This part-time role involves overseeing daily operations, ensuring cash functions are handled accurately, and fostering a positive work environment. Ideal candidates will have strong leadership and communication skills, with a focus on customer satisfaction. Join a dynamic team that values ethical practices and quality service, and help create a welcoming atmosphere for all customers while navigating the exciting world of cannabis retail.

Qualifications

• Must be 21 or older and pass a background check.
• 0-2 years retail experience; key holder experience preferred.

Responsibilities

• Assist store manager in meeting daily store objectives.
• Monitor and encourage team members to meet service standards.
• Proactively resolve customer concerns and escalations.

Skills

Customer Service

Leadership

Organizational Skills

Communication Skills

Multitasking

Education

High School Diploma or GED

Job description

GAGE Cannabis is a vertically integrated cannabis operation with 20 dispensaries and 3 cultivation and manufacturing sites in Michigan and counting! GAGE’s award-winning retail stores house many of the industry’s leading brands, providing customers with a best-in-class experience from the retail site to the premium cannabis they light. Come work with us and see why our patients and customers love visiting their nearest GAGE dispensary!

About Gage Cannabis

Gage Cannabis, Co (USA) aims to be a leader in the cannabis segment for cultivation, processing, and provisioning. We uphold high standards in social responsibility and ethical business practices. Our world-class cannabis team produces indoor hydroponically grown cannabis in small batches, focusing on premium quality.

Position Overview

This role supports store management in achieving store objectives and increasing revenue and customer loyalty. The ideal candidate is versatile within store roles, responsible, reliable, and possesses strong leadership skills. The key holder position is crucial during emergencies, such as COVID-19 outbreaks, to support store management.

Physical Requirements

• Stand constantly
• Walk frequently
• Reach and twist/turn with hands and arms
• Climb or balance and stoop, kneel, crouch or crawl
• Frequently lift and/or move up to 20 pounds
• Occasionally lift and/or move up to 50 pounds
• Vision abilities include close, distance, color, peripheral, depth perception, and focus

Responsibilities

• Assist store manager in meeting daily store objectives
• Oversee all cash functions, including opening and closing procedures
• Make confident and assertive decisions, especially when leading alone
• Monitor and encourage team members to meet service standards
• Proactively resolve customer concerns and escalations
• Ensure customer satisfaction
• Promote a positive work environment and team morale
• Train new team members and coach on KPIs and sales goals

Qualifications

• Must be 21 or older and pass a background check
• High school diploma or GED required
• 0-2 years retail experience; key holder experience preferred
• Trustworthy with confidential information
• Minimum two years retail customer service experience
• Knowledge of cannabis products from regulated retail or medical distribution is preferred
• Strong organizational skills and attention to detail
• Ability to manage multiple tasks and meet deadlines
• Excellent communication skills
• Positive attitude, able to multitask, remain calm under pressure, and work as part of a team
• Reliable transportation with a clean driving record; willingness to support neighboring stores (lodging provided)
• Comfortable following COVID-19 precautions

Additional Details

Part-time, hourly position. Salary based on experience and interview success.

Gage USA is an Equal Opportunity Employer, committed to inclusive, barrier-free employment practices. Only successful applicants will be contacted for interviews.

Background Check & E-Verify

Employment requires a background check per state laws. The employer participates in E-Verify to confirm work authorization in the U.S.

Legal Notices

Includes legal disclaimers, anti-discrimination policies, and notices about E-Verify and external recruiting policies, provided in both English and Spanish.