Floor Supervisor

Oxford Casino Hotel; Oxford (ME); On-site; USD 38,572 - 48,216; Full time

Job summary

Oxford Casino Hotel in Oxford, Maine is seeking a Floor Supervisor to oversee gaming pits, ensure compliance with internal controls, and deliver excellent customer service. The role requires oversight of multiple games, directing dealers, and safeguarding casino assets while maintaining the integrity of play.

Ideal candidates will have titles including Title 31 and problem gambling certifications, with prior dealing experience and strong communication skills.

Qualifications

• Must be certified on all table games assigned.
• Title 31 and Problem Gambling certification required, with annual training.
• Ability to walk and stand for extended periods.
• Strong customer service and communication skills.

Responsibilities

• Supervise and monitor an assigned pit of one or more games.
• Safeguard assets; direct dealers on designated games.
• Observe and report suspicious or irregular activity to Shift Manager.
• Maintain awareness of game status, staking, and dealer performance.
• Manage game flow and provide assistance during play.
• Ensure compliance with Department policies and internal controls.
• Uphold high standards of customer courtesy with staff and guests.
• Maintain table banks through fills and credits.
• Perform duties to ensure daily operations are secure and clean.

Skills

Table games knowledge

Title 31 certified

Problem gambling cert

Customer service

Verbal communication

Computer skills

Dealing experience

Job description

Title: Floor Supervisor

Requisition ID#: 4606

Location: Oxford, ME, US, 04270

Property: Oxford Casino

• Hotel & Sportsbook

Pay Range: 28.00-35.00

Oxford Casino Hotel, located in Oxford, Maine, is indeed part of Churchill Downs Incorporated and has seen significant growth since it opened in 2012. The casino boasts a variety of gaming options for our visitors, including 23 table games and over 900 of the latest and most popular slot machines. The property also features 2 restaurants, the Ox Pub, and the Oxford Express, and a 107-room hotel which includes 6 well-appointed suites.

The core values of the casino—safety, cleanliness, compliance, and friendliness— reflect the commitment to creating a positive experience for our team members and guests. With these guiding principles, Oxford Casino Hotel aims to continue learning, growing, and improving. It is our hope that you will become the newest member of our team.

Job Summary

The incumbent in this position is responsible for supervising, monitoring, and controlling an assigned pit section consisting of one or more games to assure the delivery of customer service according corporate and property-specific standards, while maintaining the integrity of the games.

Essential Duties And Responsibilities

• Assume overall responsibility and be able to answer specific questions regarding gaming service activities for a designated area or pit. Safeguards company assets, directs dealers on designated games.
• Oversees and reports any unusual occurrences to the Shift Manager.
• Maintain constant awareness of activities of all games in assigned locations in order to observe and act appropriately in the event of any suspicious or irregular activity.
• Maintain awareness of how each game stands with respect to player limits, special customers, gains/losses, and dealer performance.
• Control and direct games in progress by monitoring and providing assistance and dealer correction.
• Is required to change gaming supplies (i.e. cards and dice) when needed.
• Ensures that all dealers assigned to their section are in compliance with all Table Games Department policies and procedures.
• Oversee and assure high standards of customer courtesy on each game and works closely with casino staff members in this regard.
• Performs other duties as assigned. Responsible for the integrity of daily operations and cleanliness of the casino floor.
• Maintains proper table bank through fills and credits.

Essential Duties And Responsibilities, Cont.

• Performs assigned Table Games Department activities in accordance with procedures and in compliance with Systems of Internal Controls and Minimum Internal Control Standards.
• Learn additional games as required by management.
• Sound technical understanding of games manuals, policies, procedures, and a demonstrated knowledge of policies and procedures of games supervised as well as knowledge of and ability to identify various cheating techniques. Completion of a wide variety of specific games training programs (if offered) with resulting proficiency in several pit games. These skills and abilities are typically acquired through a minimum of two years multi-game dealing experience. Must be able to maintain confidential information.

Required Skills And Abilities

• Must have comprehensive knowledge and be able to be certified on all table games assigned.
• Must have Title 31 and Problem Gambling certified, and attend annual training.
• Responsible for knowing all company and department policies and procedures and Internal Controls.
• Must have the ability to walk and stand for extended periods of time.
• Review and comprehend player data and other necessary documentation and observe play of guests.
• Must have the ability to observe games and dealers from a distance. (Middle of the pit to the table)
• Must demonstrate basic computer skills.
• Move effectively and efficiently around pit area so as to be able to observe play at all tables.
• Prefer a minimum of 2 years dealing experience
• Must have excellent customer service.
• Must possess excellent verbal communication skills.

In addition to the other duties described herein, each and every employee has the following responsibilities related to compliance with laws and regulations:

• Attend required training sessions offered.
• Perform the duties described in compliance with local laws and regulations.
• Take the necessary steps to ensure minors are not allowed to gamble or loiter in gambling areas, drink alcoholic beverages, or purchase tobacco.
• Have knowledge of the ordinances, regulations, laws, policies, and procedures relating to the employee’s department.
• Consult Internal Control Procedures and Policy Manuals for guidance.
• Report illegal activity to Security or the appropriate levels of Management.

Physical Requirements & Working Conditions

Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. At other times the work requires some physical exertion, such as long periods of standing, walking, and reaching.

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Work With Us

Churchill Downs Incorporated is an inclusive and fun place to work. We celebrate unique approaches and points of view. We believe diversity is a mindset that drives excellence. We’re always learning, evolving and growing. We innovate through mutual respect of ideas and collaboration. This allows us to build a common language that inspires our team members and propels us toward the achievement of our vision.

Nearest Major Market: Maine