Floor Staff - $16.50 Hourly Team Member - Weekends/Holidays Required

Regal; Nashville (TN); On-site; USD 19,000 - 27,000; Part time

Benefits offered by this job

Free movie passes

Discounted concessions

401(k) retirement plan with company to

Job summary

Regal in Nashville is hiring for variable-hour, part-time, or full-time hourly positions focused on guest service across Box Office, Concession, Door, and Usher roles. Responsibilities include ticketing, food service, and crowd management to ensure an exceptional guest experience.

Pay scale information notes an hourly rate of $16.50 with benefits including free movie passes and a 401(k) plan after eligibility. Training includes cast certification and Regal Online University courses.

Qualifications

• Completion of cast certification program as a cast member and as box office cashier, or progress toward completion.
• Possess good public speaking, listen effectively and respond clearly and directly.
• Ability to perform cash handling with accuracy and manage POS transactions.

Responsibilities

• Attendance to all scheduled shifts.
• Handle emergency situations when called upon.
• General cleaning duties and daily supply upkeep.
• Comply with company dress code.
• Sell tickets and promote Premium Viewing Experience (3D) in Box Office.
• Operate POS system and manage cash drawer, cards, and vouchers.
• Promote Regal Crown Club program.
• Ensure MPAA ratings compliance for ticketing and policy.
• Open/close theatre duties as assigned.
• Inspect backpacks and packages for security at the Door/Usher stations.
• Assist guests with seating, crowd control, and theatre inspections.

Education

Cast certification program

Tools

Cash handling

Public speaking

Guest service

Job description

Summary: Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher.

Essential Duties and Responsibilities

• Regular and consistent attendance to all scheduled shifts.
• Handling of emergency situations when called upon to do so.
• General cleaning duties and daily supply upkeep.
• Compliance with our company dress code.

Box Office

• Up selling/suggestive selling of Premium Viewing Experience (3D).
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy

Concession

• Operating POS system, including the proper handling of and responsibility for accuracy of cash drawer, credit cards, travelers’ checks, gift cards and redeemed coupons as well as concession stock inventory.
• Promoting the Regal Crown Club program.
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy.
• Up selling/suggestive selling of Premium Viewing Experience (3D).
• Operating, preparing and cleaning of all concession related equipment
• Up selling larger sizes and suggestive selling additional items.
• Complying with all local, state and federal food safety laws.
• Abide by all federal and state laws with regards to breaks and/or meal periods.
• Ensure required alcohol certification and training are current where applicable.
• If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, you must be of legal age to sell or serve alcohol according to state or local laws.
• Required to read and understand training materials that will cover subjects such as sexual harassment and discrimination.
• Responding to phone calls and questions from guests in a manner that is consistent with our guest service philosophy.
• Assisting with all opening and closing duties as assigned by management

Door

• Tearing tickets, collecting and depositing appropriate stub, and directing patrons to their auditoriums.
• Inspecting backpacks and packages when applicable.
• Ensuring guests are seeing movies in accordance with the MPAA rating system and company policy.
• Monitoring the cleanliness and operation of the lobby and ticketing equipment.
• Assisting with all opening and closing duties as assigned by management

Usher

• Inspecting backpacks and packages when applicable.
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Conducting in theatre inspections to monitor picture and sound quality, watch for film and content theft, and help maintain a safe quality environment within the auditoriums
• Reporting to the management any problems, discrepancies or unusual situations that arise at the theatre.
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways and other areas outside of the auditorium
• Assisting with all opening and closing duties as assigned by management

Pay Scale Information: $16.50

Benefits

• Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location.
• Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience

Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability

Possess good public speaking, listen effectively and respond clearly and directly.

Math Ability

Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability

Identify problems, gather relevant data and note possible causes of problems. Evaluate relevant information, recognize alternatives and reach conclusions based on evidence. Take action beyond what is necessarily called for. Perform under pressure and/or opposition.

Personal Skills

Possess excellent communication skills with customers, co-workers and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.