Floor Staff-$16.50/Hour with Free Movies

Regal Cinemas, Inc.; Lake Mohegan (NY); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking dedicated Floor Staff to provide exceptional service at their theatre. In this part-time role, team members will engage with guests, operate the box office and concession stand, and ensure a clean and welcoming environment. Ideal candidates will possess strong communication skills and the ability to handle cash transactions accurately. Enjoy the perks of free movies and discounts on concessions while contributing to a vibrant entertainment atmosphere. If you thrive in a fast-paced environment and enjoy working with people, this opportunity is perfect for you.

Benefits

Free Movie Passes

Discounted Concessions

401(k) Retirement Plan with Company Match

Qualifications

• Good public speaking skills and effective listening abilities are essential.
• Completion of cast certification program is required for box office cashier.

Responsibilities

• Ensure exceptional guest service while managing box office and concession duties.
• Handle cash, promote programs, and maintain cleanliness in the theatre.

Skills

Public Speaking

Customer Service

Mathematical Skills

Communication Skills

Problem Solving

Education

Completion of cast certification program

Tools

POS System

Job description

Floor Staff - $16.50/Hour with Free Movies

Job Category: Floor Staff - Theatre

Requisition Number: FLOOR034754

Posted: April 9, 2025

Part-Time

Rate: $16.50 USD per hour

Location

Cortlandt Town Center Stadium 11
Mohegan Lake, NY 10547, USA

Description

Team members are classified based on individual theatre needs, and/or employee availability, as either variable hour, part-time fixed, part-time regular or full-time hourly employees whose primary responsibility is ensuring our guests receive exceptional service. Team members may be scheduled to work in the Box Office, Concession Stand, or as an Usher. Team members must act as a representative of Regal in a way that is consistent with our mission statement and policies, including:

• Regular and consistent attendance
• Handling of emergency situations when called upon to do so
• General cleaning duties
• Compliance with our company dress code

Essential Duties and Responsibilities

Box Office:

• Operating POS system, including the proper handling of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed discount tickets, passes, and coupons
• Up selling/suggestive selling of Premium Viewing Experience (3D, RPX, IMAX)
• Promoting the Regal Crown Club program
• Ensuring tickets are sold in accordance with the MPAA rating system and company policy
• Responding to phone calls and questions from guests in a manner consistent with our guest service philosophy

Concession:

• Operating POS system, including the proper handling of cash drawer, credit cards, travelers’ checks, gift cards, and redeemed coupons
• Promoting the Regal Crown Club program
• Operating, preparing, and cleaning all concession-related equipment
• Complying with all local, state, and federal food safety laws
• Abiding by all federal and state laws regarding breaks and/or meal periods
• Ensuring required alcohol certification and training are current where applicable
• Reading and understanding training materials covering subjects such as sexual harassment and discrimination

Usher:

• Tearing tickets, collecting and depositing appropriate stubs, and directing patrons to their auditoriums
• Inspecting backpacks and packages when applicable
• Managing crowd control and assisting guests in finding seats in auditoriums when necessary
• Enforcing the MPAA rating system
• Conducting in-theatre inspections to monitor picture and sound quality
• Reporting to management any problems, discrepancies, or unusual situations that arise at the theatre
• Performing in-auditorium concession auxiliary sales as directed by management
• Cleaning auditoriums at the end of scheduled shows and maintaining clean restrooms, lobby area, hallways, and other areas outside of the auditorium
• Monitoring the cleanliness and operation of theatre vending equipment
• Assisting with all opening and closing duties as assigned by management

Benefits

Our team receives the perk of enjoying free movie passes and discounted concessions at any Regal location. Additionally, all team members are eligible to participate in our 401(k) retirement plan, with a company match, once they reach the age of 21 and have completed six months of service.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience: Completion of cast certification program as a cast member and as box office cashier or progress towards completion required.

If the theatre sells alcohol and your assigned duties will include the selling/serving of alcohol, it is your responsibility to complete any legally required state or local training and obtain the required certificate. In addition, you must complete the Regal Responsible Beverage Server training on Regal Online University.

Language Ability: Possess good public speaking skills, listen effectively, and respond clearly and directly.

Math Ability: Perform calculations with speed and accuracy and identify and correct errors.

Reasoning Ability: Identify problems, gather relevant data, and note possible causes of problems. Evaluate relevant information, recognize alternatives, and reach conclusions based on evidence.

Personal Skills: Possess excellent communication skills with customers, co-workers, and management. Establish goals, budget time, and set priorities to achieve desired objectives.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand, walk, sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee may occasionally be required to lift up to 60 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.