Floor Manager: Guest Experience & Team Lead

Big Air Trampoline Park; Raleigh (NC); On-site; USD 32,000 - 54,000; Full time

Job summary

Big Air Trampoline Park in Raleigh is seeking a dedicated Floor Manager with strong customer service skills and the ability to work under time constraints. The role requires supervising staff, ensuring guest safety, and handling transactions accurately in a fast-paced environment.

You will open/close the park, work evenings, weekends, and holidays, and engage with the community to promote a fun, safe experience for kids and adults alike.

Qualifications

• Experience delivering high-quality customer service.
• Ability to supervise staff and manage conflicts.
• Willingness to work evenings, weekends, and holidays.
• Capable of operating POS systems and recording sales.

Responsibilities

• Must be able to work evening shifts, weekends, and holidays (closed on Christmas & Thanksgiving).
• Able to network with other groups and work with the community.
• Manage employees and make sure they are on task.
• Able to open and/or close the park.
• Customer service.
• Must learn computer system and be able to assist customers as needed.

Skills

Customer service

Conflict resolution

Staff supervision

Sales recording

Time management

Tools

POS system

Job description

Big Air Trampoline Park in Raleigh is seeking a dedicated Floor Manager with strong customer service skills and the ability to work under time constraints. The role requires supervising staff, ensuring guest safety, and handling transactions accurately in a fast-paced environment.

You will open/close the park, work evenings, weekends, and holidays, and engage with the community to promote a fun, safe experience for kids and adults alike.