Floor Manager - FT - Wrentham Outlet

AllSaints; Wrentham (MA); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a dynamic Floor Manager to join their team at the Wrentham Outlet. In this pivotal role, you will support the store manager in delivering exceptional customer experiences while leading a dedicated team. Your passion for fashion and strong leadership skills will inspire both customers and team members alike. This role offers the opportunity to shape store operations, drive sales, and maintain brand standards in a collaborative environment. Join a company that values teamwork and a customer-first approach, and make a significant impact in the retail landscape.

Qualifications

• Experience in retail management with a focus on customer service.
• Ability to lead and motivate a team effectively.

Responsibilities

• Lead on the shop floor, ensuring excellent customer service.
• Manage store operations and team performance effectively.

Skills

Passion for fashion

Leadership qualities

Knowledge of store operations

Adaptability to new systems

Trustworthiness

Dedication to customer success

Strong leadership skills

Job description

Join to apply for the Floor Manager - FT - Wrentham Outlet role at AllSaints

About the Role

As a Floor Manager, you will support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience. You will oversee daily store operations, lead and support stylist team members, and ensure the store aligns with brand standards and targets.

Key Responsibilities

1. Lead on the shop floor, ensuring processes run smoothly and customers receive excellent service.
2. Support online customer service efforts, managing queries across various channels.
3. Work with the customer experience team to meet KPIs and SLAs.
4. Act as a product ambassador, inspiring customers and team members.
5. Display products effectively to maximize sales and brand experience.
6. Manage store operations, team deployment, and business performance.
7. Handle people management tasks such as performance reviews and investigations.
8. Create floor plans and rotas to set the store up for success.

Required Skills

1. Passion for fashion and brand advocacy.
2. Leadership qualities with a goal-oriented mindset.
3. Knowledge of store operations, reporting, and customer expectations.
4. Adaptability to new systems and processes.
5. Trustworthiness and alignment with brand values.
6. Dedication to customer, team, and brand success.
7. Strong leadership skills that inspire and motivate teams.

Location & Values

Our North America region includes 71 retail locations across the U.S. and Canada. We value teamwork, responsibility, and a customer-first approach, aligning with our core principles of being responsible, collaborative, and goal-focused.