Floor Manager - FT - South Coast Plaza

AllSaints; Costa Mesa (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player in fashion retail is seeking a passionate Floor Manager to elevate the customer experience at their Costa Mesa location. In this dynamic role, you will lead and motivate a team, ensuring exceptional service while managing daily operations. Your passion for fashion and strong leadership skills will inspire both customers and team members. This opportunity offers competitive pay, commission, and a chance to be part of a vibrant community hub that values collaboration and customer satisfaction. If you're ready to make a difference and help shape the future of retail, this is the role for you.

Benefits

Clothing Benefits

Employee Discounts

Monthly Commission

Management Incentives

Qualifications

• Strong leadership qualities to inspire and motivate the team.
• Deep knowledge of store operations and customer expectations.

Responsibilities

• Manage daily store operations and team deployment.
• Lead stylist team members in customer queries.

Skills

Leadership

Customer Service

Fashion Knowledge

Digital Systems Learning

Team Motivation

Tools

Reporting Tools

Job description

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THE ALLSAINTS TEAM

At AllSaints, we are in the business of feelings — making our customers feel cool and confident. If you believe in the power of a great outfit, we'd love to talk to you.

We are a global brand with a diverse team in various roles. Our products are designed in-house and produced by a select group of suppliers and artisans worldwide, adhering to sustainable standards.

We are embarking on an exciting new chapter and are seeking team members eager to contribute.

THE ROLE

As a floor manager, you will support the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

You will view your store as a community hub for AllSaints fans and customers in your area, supporting in-store, online, and partnership shopping experiences. You will also lead and support stylist team members in responding to customer inquiries via our online customer service system.

The role requires organization, resilience, enthusiasm, and determination to ensure an excellent in-store customer experience and to represent the AllSaints brand compellingly.

Leadership of the stylist team will be crucial, focusing on coaching, motivating, and helping team members meet sales targets and deliver outstanding service.

WHAT WILL I BE DOING?

• Spending most of your day on the shop floor, trading with stylist teams, and ensuring smooth processes and excellent customer experience.
• Leading and supporting stylist team members with customer queries via emails, chats, and calls related to products and orders.
• Partnering with our customer experience leaders to manage KPIs and SLAs for online support.
• Becoming an expert ambassador for our products, inspiring customers and team members alike.
• Ensuring products are well showcased, following guidelines, and prominently displaying best-sellers.
• Managing daily store operations and team deployment, supporting your team’s development.
• Collaborating with management to exceed store targets and KPIs.
• Handling people matters like return-to-work interviews, investigations, and performance reviews.
• Creating and implementing floor plans and rotas to set up the store for success.

WHAT SKILLS DO I NEED?

• A passion for fashion and belief in the power of a great outfit.
• Tenacity and a high-achieving mindset, setting and pursuing challenging targets.
• Deep knowledge of your store, reporting tools, and customer expectations.
• Ease in learning new digital systems and processes.
• Trustworthiness, honesty, and alignment with brand values.
• A caring attitude towards customers, team, and brand safety.
• Strong leadership qualities that inspire and motivate your team.

AllSaints offers a competitive hourly rate, monthly commission, clothing benefits, discounts, and management incentives. The pay range is $18.00 - $19.00 USD/hour, plus monthly commission.

ABOUT THE LOCATION

Our North America region includes 71 stores across the U.S. and Canada, with our flagship in New York City. Our main studio is in Los Angeles, near West Hollywood, CA.

What We Stand For

• The Customer is the Boss: We work as one team to serve our customers.
• One Team: We share ideas and collaborate.
• We Do What We Say We Will: We work towards clear goals.
• We Are Responsible: We understand our impact and stay positive about the future.