Floor Manager - FT - Chicago Outlet

ALLSAINTS Retail Limited; Rosemont (IL); Hybrid; USD 29,000 - 30,000; Full time

Benefits offered by this job

Health & wellbeing benefits

Employee clothing discount

401(k) enrollment with match

Paid parental benefits

Job summary

AllSaints is seeking a Floor Manager in the United States to energize and lead a dynamic Stylist team on the busy shop floor. You will balance store deadlines with daily operations while prioritising customers and the in-store experience.

You will set daily targets, review visuals, and react quickly to trade trends. You will supervise store operations under the ASM and SM, developing staff and driving high performance across our North America locations.

Qualifications

• Always acts with integrity and upholds brand values.
• Passionate, driven to succeed and meet targets.
• Live and breathe AllSaints values and behaviours.
• People management and customer-centric approach to daily tasks.
• Engage, encourage and influence staff to grow and succeed.
• Confident, trustworthy and hardworking leadership.

Responsibilities

• Lead the Stylist teams on the busy shop floor to ensure top customer experience and product knowledge.
• Set daily store targets and priorities, review visuals and trade trends.
• Plan rotas and floor plans to optimise space and product placement.
• Supervise daily operations under ASM/SM supervision and drive KPIs.
• Manage diverse team development, coaching and performance conversations.
• Collaborate with management to exceed store targets and ensure best practice.

Skills

People management

Leadership

Customer service

Visual merchandising

Store operations

Training & coaching

Job description

5220 Fashion Outlets Way, IL , United States,
Rosemont, 60018

The allsaints team

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

As a Floor Manager, you will need the energy, enthusiasm and tenacity to influence a team, leading them to success across our busy shop floors. Your role will involve balancing store deadlines and daily operations while prioritising our customers and the in-store shopping experience.

Your day to day will be spent setting the stylist teams up with the daily store targets and priorities, reviewing store commercials and visuals, with quick reaction to trade trends, while also ensuring the right product, right place and right time through good planning and communication with all team members.

This is the first step into leading a team, you will be accountable for day to day managing of the store under the supervision of the ASM and SM.

What will I be doing?

• You will be supplied with the tools to learn, grow and develop into a multi-faceted leader.


• The majority of your day will be spent on our busy shop floor trading with our Stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store. Your expertise in product knowledge will be required to engage our teams and inspire our customers


• Commercially driven, you will work with pace ensuring that our product is showcased well at all times by working with VM teams, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store


• You will be accountable for the day to day operations of the store, team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will need to use your business savviness to ensure things run seamlessly and your stylists getting development that they need.


• You will be managing a diverse team of Stylists. You will be responsible for supervising a team of passionate and enthusiastic individuals as they cater to our customers needs, by engaging them, motivating and coaching them daily


• Work in conjunction with the management team to enable the store to exceed its targets and KPIs. Whether that be setting individual targets or your own. Be creative in how you motivate your staff to reach and exceed such targets and KPI’s


• Proactively manage people matters such as return to work interviews, liaising with HR on specific issues which may require you to undertake investigations, performance/attendance management and reviews


• You will be required to manage & monitor store KPI’s, tracking daily performance so that you can actively encourage team members to drive sales.


• Oversee daily compliance, acting as a role model for best practice and following up and any downfall or issue which you find


• Create and implement floor plans and rotas independently, setting the store up for success for the day and right placing talent across the store

What skills do I need?

• Always acts with integrity, honesty and demonstrates behaviours consistent with our brand values. Your commitment, passionate and driven attitude will help you to lead your team of stylists to achieve the best in every step of the way


• Passionate, driven to succeed and meet the required standards and targets


• You live and breath the AllSaints values and behaviours and can confidently explain these expectations to other members of the team


• People management & customer centric - proven ability to coordinate team members effectively to deliver on daily tasks, business targets and meet customer expectations


• You will be able to engage, encourage and influence staff to grow, develop and succeed, every step of their way


• A confident, trustworthy and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence


• Have a positive, can do approach in order to handle any challenging situations with the right character and temperament to get the best outcome possible


• Willingness to work as part of the ‘bigger picture’ and ability to identify the business needs and opportunities, by staying commercial savvy and able to manage upwards where necessary

This is a full time hourly role available at a rate of: $20.60 - $21.60 USD/Hour, plus bonus potential.

About the location

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Health and wellbeing benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

• Medical, Dental, Vision, and


• Flexible Spending Accounts (FSA) & Dependent Care Accounts


• Commuter & Parking Saving Accounts


• 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching


• Enhance Paid Parental Benefits


• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)


• Basic Life and Disability


• Short/Long-Term Disability


• Employee Assistance Programs


• Personal Clothing Discount

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.