Floor Manager - FT - Wrentham Outlet

ALLSAINTS Retail Limited; Wrentham (MA); Hybrid; USD 28,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) matching

Clothing discount

Commuter benefits

Parental benefits

Life insurance

Employee assistance

Job summary

AllSaints is seeking a full-time Floor Manager to lead stylists, ensure exceptional in-store and online service, and drive KPIs. You will coach teams, manage customer queries, and maintain brand standards across the store.

You will oversee operations, plan floor layouts, and partner with management to exceed targets while upholding health, safety, and brand values. This role requires energy and a passion for fashion.

Qualifications

• You love fashion and can be an ambassador for AllSaints.
• Strong leadership and ability to motivate a stylist team.
• comfortable using reporting tech to monitor KPIs and SLAs.

Responsibilities

• Spend most time on the shop floor managing stylist teams and ensuring a great customer experience.
• Provide leadership and respond to first-line queries via online customer service.
• Collaborate with customer experience leaders to manage KPIs and SLAs for online support.
• Inspire customers and staff with product knowledge across in-store and online channels.
• Ensure products are showcased and store layout supports the brand experience.
• Oversee day-to-day operations and deploy the team effectively.
• Work with management to exceed targets and drive KPIs.
• Handle people matters including investigations and attendance reviews.
• Create floor plans and rotas to set up the day for success.

Skills

Fashion ambassador

Leadership

Customer service

Digital reporting

Store operations

Team motivation

Tools

Reporting technologies

Job description

1 Outlet Blvd, MA 0, United States,

Wrentham, 2093

The allsaints team

At AllSaints we are in the business of feelings - making our customers feel cool and confident. If, like us, you believe in the power of a great outfit, we'd love to talk to you.

We're a global brand made up of a very diverse mix of talented people in a huge variety of roles. Our products are designed in house and made by a small number of suppliers and artisans around the world to sustainable standards.

We are a brand embarking on a very exciting plan and we are seeking new members of the team who want to contribute to this.

The role

As a floor manager, you’re responsible for supporting the brand leader and store manager in managing and motivating your team to deliver an exceptional brand experience to our customers.

We see your store as the centre of a community of AllSaints fans and customers in your surrounding area, who might shop with us in store, online or via a partnership. As a floor manager, you’ll support the brand leader and store team in delivering amazing in-store and online service. Your role will also provide knowledge, leadership and support to stylist team members responding to first line customer enquiries via our online customer service system.

The role will involve great organisation, resilience, enthusiasm and determination to ensure that the in store customer experience is consistently excellent and the store represents the AllSaints brand in the most exciting way possible.

Leadership of the team of stylists will be a key part of how you spend your time, coaching and supporting team members with the motivation to succeed and deliver sales targets, as well as exceptional service that makes our customers feel amazing.

What will I be doing?

• The majority of your day will be spent on our busy shop floor trading with our stylist teams and ensuring that all processes are running smoothly, as well as ensuring that customers receive the best experience in store.


• You will oversee and provide leadership and support to stylist team members with first line customer queries, emails, chats, and calls across multiple topics relating to product and customer orders via our online customer service system


• You will work in partnership with our specialist customer experience team leaders to manage team KPIs and SLAs for online customer support


• You’ll be an expert ambassador for our product, with the knowledge to inspire both our in-store and online customers and your team


• Commercially driven, you will work with pace ensuring that our product is showcased well at all times, ensuring guidelines are followed and that the best-selling products are prominently displayed to our customers so they get the best brand experience and feel amazing when they visit our store


• You will be accountable for the day to day operations of the store, and team deployment will be at the forefront of your daily routine. Whilst developing your business acumen, you will ensure things run seamlessly and your stylists are getting the support and coaching that they need


• Work in conjunction with the management team to enable the store to exceed its targets and KPIs.


• Proactively manage people matters such as return to work interviews, liaising with people and culture on specific issues which may require you to undertake investigations, performance/attendance management and reviews


• Create and implement floor plans and rotas independently, setting the store up for success for the day

What skills do I need?

• You love fashion! We need you to be an irresistible ambassador for AllSaints and a believer in the power of an amazing new outfit


• Tenacity and belief to succeed - you aim high, setting challenging targets and deadlines for your team to work toward. You have the winning mentality that your team aspire to


• You know your store inside and out. An active user of all reporting technologies; you know what your customers want and how to deliver on their expectations - it's your passion and it shows!


• Natural affinity in learning new systems and processes in a digital environment


• Honest, trustworthy and dependable - you live by our brand values


• A protector of the brand. A mentality to care for your customers, profit and product, as well as your teams and customer's health and safety. You are dedicated and committed to the success of the brand


• A confident and hardworking leader - your team love to work with you and for you and demonstrate these behaviours even in your absence

This is a full time hourly role available at a rate of: $20.60 - $21.60 USD/Hour, plus bonus potential.

About the location

Our North America region is made up of 71 retail locations across the U.S. and Canada, with our flagship store in New York City. We are primarily based out of our Los Angeles studios, bringing our brand’s iconic aesthetic to West Hollywood, CA.

What we stand for

The Customer is the Boss We work as one proud team to get the best for our customers

One Team We are joined up and encourage others to share their ideas

We Do What We Say We Will We know our goals, and we work with clear outcomes in mind

We Are Responsible We are self aware, understand the impact we have on others and are positive about the future

Health and wellbeing benefits

AllSaints offers employees regularly working a minimum of 30 hours per week comprehensive Health & Wellbeing Benefits. Eligible employees may also choose to enroll family members, including a legal spouse/ registered domestic partner.

• Medical, Dental, Vision, and


• Flexible Spending Accounts (FSA) & Dependent Care Accounts


• Commuter & Parking Saving Accounts


• 401(k) Enrollment - Traditional 401(k)/Roth 401(k) with matching


• Enhance Paid Parental Benefits


• Voluntary Additional Life & Disability Coverage for Spouse and Child(ren)


• Basic Life and Disability


• Short/Long-Term Disability


• Employee Assistance Programs


• Personal Clothing Discount

Note: Availability of the benefits are based on location & employment type and may have certain eligibility requirements. AllSaints reserves the right to amend or withdraw these benefits at any time.

#WeAreAllSaints

Our aim is to develop truly diverse teams and create an environment where everyone feels respected, valued and able to give of their best whilst contributing to the success of our brand. We recognise the importance and strength of diversity and commit to providing equal opportunities to everyone in our employment and recruitment processes.

Even if you feel you don’t tick all the boxes, we’d still very much like to hear from you. We want you to know that finding people who have a passion for our brand and are open to learning is incredibly important to us.