Floor Manager

Run Hargett; Montville (CT); On-site; USD 45,000 - 70,000; Full time

Job summary

HashHouse a Go Go at Mohegan Sun Casino in Uncasville, CT is seeking an experienced restaurant manager to oversee planning, training and leadership to meet objectives in sales, costs, guest service, and food quality.

You will train staff, ensure standards, manage cash handling, scheduling, and regulatory compliance, while maintaining a positive, productive environment and delivering consistent, high-level service to guests.

Qualifications

• Be able to communicate and understand the predominant language(s) of the restaurant areas.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS System.
• Be able to work in a standing position for long periods of time
• Be able to reach, bend, and frequently lift up to 60 pounds.

Responsibilities

• Understand and follow all policies, procedures, standards and training.
• Ensure guests receive welcome, responsive, friendly, courteous service.
• Ensure food/products are prepared and served to recipes and standards.
• Achieve objectives in sales, service, quality, cleanliness and sanitation via training.
• Control cash and receipts per cash handling procedures.
• Fill in where needed to maintain guest service standards and operations.
• Develop staff through managerial and professional growth.
• Prepare required paperwork and schedules in a timely manner.
• Keep equipment clean and in good working condition via inspections and PM programs.
• Receive deliveries correctly and manage receiving procedures.
• Oversee performance appraisals and ongoing policy compliance.
• Schedule labor to meet activity while controlling labor costs.
• Administer fair corrective action for policy violations.
• Comply with health, safety, and labor regulations; maintain Serve Safe certification.
• Provide advice and recommendations to the General Manager as needed.

Skills

Communication

Food & beverage knowledge

Front-of-house management

Cash handling / POS

Job description

Job Details: Job Location: HashHouse a Go Go- Mohegan Sun Casino - Uncasville, CT, Salary Range: Undisclosed, Summary of Position:

Oversee and coordinate the planning, organizing, training and leadership necessary to achieve stated objectives in sales, costs, employee retention, guest service and satisfaction, food quality, cleanliness and sanitation.

Duties & Responsibilities:

• Understand completely all policies, procedures, standards, specifications, guidelines and training programs.
• Ensure that all guests feel welcome and are given responsive, friendly and courteous service at all times.
• Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.
• Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.
• Fill in where needed to ensure guest service standards and efficient operations.
• Continually strive to develop your staff in all areas of managerial and professional development.
• Prepare all required paperwork, including forms, reports and schedules in an organized and timely manner.
• Ensure that all equipment is kept clean and kept in excellent working condition through personal inspection and by following the restaurant’s preventative maintenance programs.
• Ensure that all products are received in correct unit count and condition and deliveries are performed in accordance with the restaurant’s receiving policies and procedures.
• Oversee and ensure that restaurant policies on employee performance appraisals are followed and completed on a timely basis.
• Schedule labor as required by anticipated business activity while ensuring that all positions are staffed when and as needed and labor cost objectives are met.
• Be knowledgeable of restaurant policies regarding personnel and administer prompt, fair and consistent corrective action for any and all violations of company policies, rules, and procedures.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees, and guests.
• Maintain Serve Safe Certification and be knowledgeable and proactive with all Health Dept. Regulations.
• Provide advice and suggestions to General Manager as needed.

Qualifications:

• Be able to communicate and understand the predominant language(s) of the restaurant areas.
• Have knowledge of service and food and beverage, generally involving at least three years of front-of-the-house operations and/or assistant management positions.
• Possess excellent basic math skills and have the ability to operate a cash register or POS System.
• Be able to work in a standing position for long periods of time
• Be able to reach, bend, and frequently lift up to 60 pounds.