Floor Manager

The Alinea Group; Chicago (IL); On-site; USD 75,000 - 80,000; Full time

Benefits offered by this job

Medical, Vision, Dental & Life

PTO

401K with company match

CTA/Ventra discount

Employee dining discount

Referral bonus

Job summary

The Aviary, part of The Alinea Group, is seeking a full-time Floor Manager to support daily operations and lead the front-of-house team. You will work on the floor, train staff in service standards and SOPs, and collaborate with the General Manager to develop the FOH team while maintaining top-tier guest experiences.

Essential qualifications include 5+ years in fine-dining FOH, 1 year in a supervisory role, and strong knowledge of cocktails and spirits.

Qualifications

• Five (5)+ years in FOH service in a fine dining atmosphere.
• One (1) year supervisory experience.
• Expert spirits and cocktail training and knowledge.
• Food Handler & BASSET Certification.

Responsibilities

• Work 5 services per week as directed by GM.
• Lead pre-service meeting with staff to convey reservations, dietary restrictions, menu changes and service expectations.
• Assist GM and TAG HR with recruiting, training, development and discipline of FOH staff.
• Prepare for service with FOH team; break down and run service smoothly.
• Identify cross-training opportunities and plan coverage; coordinate with chefs and service teams to foster collaboration.

Skills

Leadership

Staff training

English communication

Cocktail knowledge

Food safety awareness

Education

Associate’s degree in Hospitality

Tools

CPR Certification

Job description

Description

The Aviary is looking for a full-time Floor Manager to join our team! This role is responsible for supporting the daily operations of The Aviary while actively participating in floor service alongside the team. The Floor Manager plays a hands-on role in the guest experience, regularly serving on the floor while providing leadership and support to the front-of-house team. This position is responsible for strategizing the development of FOH team members, collaborating with the General Manager, and training staff on service standards, steps of service, and Standard Operating Procedures (SOPs). The Floor Manager maintains extensive knowledge of the food, beverage, and products being served, oversees the setup and breakdown of the dining room, and ensures compliance with The Alinea Group (TAG) standards. Additionally, this role is responsible for anticipating the needs of upper management while fostering staff morale, monitoring team performance, and ensuring the precise execution of service.

The Aviary reinvents the cocktail lounge, crafting modernist cocktails that are visually striking, flavorfully complex, and ready to be paired with a delicious pre-fixe or a-la-carte dining experience by The Alinea Group. Venture beneath The Aviary and you will find yourself in The Office, a vintage-inspired speakeasy that holds a rare collection of spirits to be enjoyed in your favorite cocktail or on the rocks. The Aviary was named Outstanding Bar Program in the U.S. by the James Beard Foundation in 2013. It won the coveted Spirited Award for the World's Best Cocktail Menu in 2014 and has three times been featured on Drinks International’s The World's 50 Best Bar list.

Primary Responsibilities

• Work 5 services per week at the General Manager’s discretion.

• Leads, alongside the GM and AGMs, a pre-service meeting to properly communicate to the service staff the special reservations, dietary restrictions, changes to food and beverage menu items, and expectations of the service ahead.

• Assists the GM and TAG HR Team with the recruiting, training, professional development, and discipline of FOH staff.

• Works cohesively with the FOH teams to prepare for service, breakdown service, and run service properly.

• Strategizes operational efficiencies by:

  • Identifying opportunities for cross-training

  • Reviewing upcoming operational needs & planning for coverage (PTO, offsite events, etc.)

  • Leads by example and communicates daily with chefs and service teams to build a collaborative atmosphere for FOH/BOH.

• Strictly adheres to alcohol serving regulations.

Secondary Responsibilities

• Audits service areas for compliance with health department requirements of food and beverage safety and staff hygiene.

• Demonstrates courteous and cooperative behavior when interacting with public and staff; acts in a manner that promotes a harmonious and effective workplace environment.

• Maintains thorough understanding of industry and stays abreast of industry trends.

• Reports any maintenance deficiencies immediately to appropriate personnel.

• Traditional floor management duties

• Other duties as assigned by management

Essential Qualifications

• Ability to communicate in proper English both verbally and in legible writing.

• Expert spirits and cocktail training and knowledge.

• Food Handler & BASSET Certification.

• Five (5)+ years in FOH service in a fine dining atmosphere

• One (1) year having been in a supervisory role.

Desirable Qualifications

• Associate’s degree in Hospitality or related subject matter

• Certification of previous training in liquor, wine, and/or food service.

• Fluency in a foreign language.

• Certification in CPR.

• Knowledge of national and international restaurants/bars of similar award caliber, theme, and/or price point.

Physical Requirements

• Must be able to work on your feet for at least 8 hours

• Must be able to move, pull, or lift at least 35 pounds

• Must be able to climb stairs multiple times per shift

• Must be able to exert 15-20lbs of pressure

• Must be able to use fine motor skills frequently

Benefits

• Exempt Salaried position, starting at $75,000 - $80,000/year

• Medical, vision, dental and life benefits available on the 1st month following full-time employment paid by the company 100% (restrictions apply)

• Paid time off

• 401(K) with a company match of up to 4% of deferred earnings

• CTA/Ventra discount available after 1 month of full-time employment

• Employee Dining Discount, 20% to any Alinea Group restaurant

• Referral Bonus Program available

The Alinea Group is an equal opportunity employer. We value diversity in gender, race, ethnicity, sexual orientation, gender identity, disability, religion, age, veteran status, life experiences and ideas. We are committed to providing equal employment opportunities and strive to provide an inclusive culture that embraces diversity.

Must be eligible to legally work in the United States. We use E-Verify.