Floor Leader/Keyholder

The Buckle, Inc.; Orland Park (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading retail company is seeking a Floor Leader/Keyholder to enhance the guest shopping experience. This role involves managing sales generation, teammate training, and maintaining store standards. Ideal candidates should bring strong customer service skills and some retail experience, ensuring an engaging and organized retail environment.

Benefits

Insurance

Paid Time Off

401(k)

Employee Discounts

Bonuses

Qualifications

• High school diploma or equivalent required.
• 1-3 months related retail experience preferred.
• Strong customer service and sales skills needed.

Responsibilities

• Assist in training and developing new teammates.
• Ensure visual standards are followed and maintained.
• Provide legendary guest service to enhance the shopping experience.

Skills

Customer Service

Sales Generation

Team Leadership

Communication

Education

High school diploma or GED

Job description

Join to apply for the Floor Leader/Keyholder role at The Buckle, Inc.

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Join to apply for the Floor Leader/Keyholder role at The Buckle, Inc.

Summary
The Leader in Training (LIT) and Floor Leader position’s primary responsibility is to fulfill our mission statement: “To create the most enjoyable shopping experience possible for our Guests.” The LIT and Floor Leader performs a variety of sales, merchandising, and operational tasks assigned by store management, including cashiering, merchandise display and pulls, register procedures, and routine cleaning of facilities. They work directly with the Store Manager and Leadership Team to develop sales, recruit new Teammates, and provide leadership.

Essential Duties and Responsibilities
This description aims to outline the general nature and level of work for this role. It is not exhaustive of all duties, responsibilities, and qualifications. To succeed, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made for individuals with disabilities.

Sales Generation and Guest Service

• Greet Guests with a friendly, engaging attitude and provide legendary service
• Answer questions about the store and merchandise
• Recommend, help locate, or obtain merchandise based on Guest needs
• Anticipate and fulfill Guest needs by suggesting additional items and creating a wardrobe experience
• Demonstrate product knowledge and sales education, sharing this with the team
• Maintain knowledge of current sales, promotions, policies, and security practices
• Achieve personal sales goals and contribute to store sales targets
• Provide excellent service throughout the store, including fitting rooms and the register area
• Understand and communicate exchange and return procedures effectively
• Utilize the Sales Presentation Guide (SPG) daily to meet goals
• Participate in Buckle business builders and guest loyalty programs
• Expand Guest selection through inventory management tools
• Build and maintain good Guest relationships to develop a client-based business
• Lead by example with showmanship, customer service, and attentiveness
• Recognize Guest levels and communicate with the team
• Ask business-driven questions to Managers and Team Leaders
• Be coachable and perform leadership actions consistently

Teammate Recruiting, Training, and Development

• Recognize recruiting opportunities and utilize referral tools
• Assist in training and motivating new Teammates
• Create a positive floor culture with a positive attitude
• Demonstrate and promote current fashion and dress code
• Participate in daily setup, training, and review sessions
• Motivate Teammates to complete daily tasks
• Show passion for denim showmanship and fit cards
• Lead in your department and complete mid-week check-ins
• Demonstrate leadership during segment activities, including engaging Guests and updating the team

Visual Merchandise Management

• Own product zones, including knowledge, placement, and lifecycle management
• Assign zones and projects with specific learning goals
• Ensure Visual Standards are followed and update visual displays regularly
• Recognize merchandising opportunities and communicate recommendations
• Conduct informational store tours and ensure freight is displayed properly

Operations

• Work flexible schedules, including mornings, evenings, weekends, and holidays
• Utilize planners and complete opening/closing checklists
• Recognize and prevent security risks and thefts
• Follow Loss Prevention guidelines and POS procedures
• Handle calls professionally and manage returns/exchanges per guidelines
• Maintain a clean, organized store environment
• Communicate policy violations and concerns confidentially

Supervisory and Leadership

• Give and receive feedback professionally
• Support leadership initiatives and promote store growth
• Maintain professionalism and positive relationships with teammates
• Perform job duties with high customer service standards and team spirit
• Participate in special projects and other duties as assigned

Supervisory Responsibilities
This role does not have supervisory responsibilities.

Benefits (after waiting period):

• Insurance, Savings Accounts, Paid Time Off, 401(k), Discount, Bonuses, Leave Options, Employee Assistance Program

Education and Experience

High school diploma or GED, or 1-3 months related retail experience or equivalent.

Physical Demands

Regular standing, walking, handling, reaching, climbing, stooping, and lifting up to 50 lbs. Vision requirements include close, distance, color, peripheral, and depth perception.

Work Environment

Primarily in a retail store setting with moderate noise levels.

Equal Opportunity

Buckle is committed to equal employment opportunity without discrimination based on protected characteristics.