Floating Universal Banker - Evans Washington Rd, GA

SouthState Bank; Georgia; Vor Ort; USD 35.000 - 45.000; Vollzeit

Zusammenfassung

A community-focused financial institution in Georgia is seeking a Universal Banker to serve as the main contact for customer financial needs. This role involves both teller and financial service representative duties, requiring strong customer service and cash handling skills. The ideal candidate will have a high school diploma and a passion for building customer relationships. The position offers a supportive work environment with opportunities for growth.

Qualifikationen

• One year of teller or cash handling experience and six months of customer relationship building or sales experience.
• Good interpersonal skills and good computer skills.
• Ability to read, write, speak, and understand English.

Aufgaben

• Serve customers quickly and accurately according to bank service standards.
• Process transactions for savings, checking, and loan accounts.
• Open new deposit accounts and handle customer inquiries and complaints.

Kenntnisse

Cash handling

Customer service

Sales

Interpersonal skills

Good computer skills

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Overview

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond, we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here!

The Universal Banker serves as a full service, single point of contact in the branch for SouthState customers’ financial needs. The position operates in the dual capacity of a Teller and FSR, providing exceptional customer service in both transactional and account management. The Universal Banker seeks to attract, expand, and retain customer relationships and is responsible for contributing to the financial growth of the bank.

Responsibilities

• Serves customers quickly, accurately, efficiently, and confidentially according to the South State Bank Service Standards.
• Knows and understands the products and services offered by the Bank, including facts and features, benefits and advantages, rules and regulations, price structure, and a simple definition of each service offered.
• Able to identify customer needs and expectations by listening for clues. Seeks the opportunity to expand customer relationships by making referrals as outlined in the goals for this position.
• Presents a neat and professional personal appearance in accordance with bank policy.
• Knows and ensures compliance with banking regulations including Regulation CC and Bank Secrecy Act.
• Develops a strong understanding of customer-facing technology with the ability to discuss with and enroll customers in self-service options.

• "Teller Duties": Processes transactions for savings, checking, and loan accounts.

• Maintains a neat and orderly work area.
• May assist in guiding and training new tellers.
• May allow customers access to safe deposit boxes.
• Cashes checks and processes savings withdrawals within assigned limits and in accordance with prescribed procedures.
• Sells certified checks.
• Balances transactions daily.
• May service/balance ATM.
• May utilize the branch capture system.
• Knows and follows policies and procedures in completing transactions, minimizing operational errors, and maintaining a proper workflow.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.

• FSR Duties:
• Opens new deposit accounts and understands the products and financial services offered by the bank, including stop payments, wire transfers, and other maintenance functions within assigned limits.
• Explains policies and procedures as necessary, keeping in mind most customers’ unfamiliarity with them.
• Resolves customer problems and complaints with courtesy and discretion and directs customers with difficult problems to other sources for assistance. Considers problems and complaints as opportunities to satisfy the customer and promote additional services.
• Is knowledgeable of financial services offered by the bank.
• Shows sincere appreciation for each customer’s time and business; gives a business card if not already given.
• Knows and follows the branch’s security and audit procedures and understands the function and operation of the security devices.
• Ensures that branch records, reports and other correspondence resulting from customer development attempts are correct, timely and properly distributed.

Floating Universal Banker Functions

• One year of teller or cash handling experience and six months customer relationship building or sales experience
• Demonstrated expertise in the Teller II and basic FSR job functions
• Additional responsibilities may include Vault Responsibilities or Back-Up Vault Responsibilities
• Float to different offices in an area to accommodate staffing needs
• Other duties as assigned

Qualifications, Education, And Certification Requirements

• Education: High School diploma or equivalent
• Experience: Cash handling, sales, customer service. Previous banking experience preferred.
• Specific Knowledge: Good interpersonal skills, good computer skills, ability to read, write, speak, and understand English

Training Requirements/Classes

• The SouthState Way New Team Member Orientation
• Teller Foundations
• Banker Foundations
• All assigned Regulatory Compliance Training
• Acknowledgement of all policies through DocuSign as assigned
• Additional training may be required dependent upon experience

Physical Demands

• Must be able to lift up to 50 pounds, stand and/or sit for long periods, and effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers

Work Environment

This position is most likely in an open lobby area with an individual workstation. The position is located inside a cooled and heated facility.

Travel

Travel may be required to come to meetings or training as needed.

Equal Opportunity Employer, including disabled/veterans.