Floating Teller - Nassau

FourLeaf Federal Credit Union; New York (NY); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401K with employer match

Annual performance-based bonus

Wellness programs

Tuition reimbursement

Job summary

FourLeaf Federal Credit Union in New York is seeking a Floating Teller to support multiple branches, processing transactions with accuracy while delivering exceptional member experiences. You will promote FourLeaf products, refer members to services, and help build lasting relationships across the branch network.

The role requires 1–4 years of cash handling and customer service, with flexibility to travel between branches.

Qualifications

• 1-4 years of customer service and cash handling experience.
• Detail oriented with strong communication and time management.
• PC, Windows, and internet proficiency.
• Flexible to travel and work in other branches as needed.

Responsibilities

• Process financial transactions accurately (deposits, withdrawals, payments, checks, money orders, gift cards).
• Build member relationships and identify product needs for referrals to FourLeaf products and partners.
• Maintain lobby presence and manage teller line to minimize wait times.
• Adhere to policies, procedures, and regulatory banking requirements; identify and report risks.

Skills

Customer service

Cash handling

Communication

Time management

Windows/PC proficiency

Travel flexibility

Education

High School Diploma or GED

Tools

FourLeaf systems

Job description

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

It Starts With Our Employees

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Floating Teller contributes to the success of multiple branches and the region by delivering exceptional member experiences while processing transactions and fostering long-lasting relationships. Responsible for processing all financial transactions with accuracy and efficiency. The expectation is to build member relationships with the ability to share product knowledge solutions, identify member needs to identify beneficial FourLeaf products and services and refer members to the platform or business partners when an additional opportunity is identified.

Core Contributions

Operations:

• Effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but is not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards and process Speed Deposit and Night Drop transactions, if applicable.
• Make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. i.e. making determinations for check holds while adhering to funds availability policy.
• Identify red flags based on risk guidelines and refer escalations to supervisors when necessary.
• Manage teller line and drive-up traffic to limit waiting times.
• Flexibility to be scheduled to work in different branches within the region as well as the potential to report to branches in other regions based on branch needs.

Member Experience:

• Provide exceptional member experiences by cultivating relationships.
• Identify member needs and recommend beneficial products and services.
• Refer members to the platform or business partners to further assist the member with their banking needs.
• Engage with members as they enter the branch by welcoming them.
• Assist with lobby management by checking in with members waiting for platform services.
• Process requests that can be managed at the teller line. Ex: printing of debit cards, submitting fraud claims and disputes, etc.

Compliance:

• Support the branch by participating in opening/closing procedures, daily reports, audit tasks and dual control.
• Maintain controls, reconciliations and reports as needed or required. This includes, but is not limited to verifying currency, balancing individual cash box/cash recyclers (TCR), daily reports, CTR’s, SAR’s.
• Stay abreast and adhere to policies, procedures, and banking regulations.
• Identify and handle existing, emerging risks and fraud trends to minimize exposure to members and FourLeaf.
• Comply with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.

Strategy:

• Participate in the overall success of the individual, branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.

Assets You Will Bring

• High School Diploma or GED.
• 1-4 years of customer service and cash handling experience.
• PC, Windows, and internet proficiency.
• Detail oriented, strong organizational skills, superior member service, excellent communication, and time management.
• Flexible to travel and work in other branches based on business need.

The estimated salary for this role is $20.00 - $21.64 per hour + 10% floating differential. (FourLeaf Federal Credit Union provides a range of benefits with various enrollment periods, including medical, dental, and vision coverage, a 401K plan with employer match, reimbursement programs, wellness programs, and an annual performance-based bonus.)

#MP

What Sets Us Apart?

Along with a comprehensive benefit package, we offer:

• Competitive 401k
• Tuition reimbursement
• Flexible work options
• Volunteer opportunities
• Water Cooler Chats with executive teammates
• Clubs & Sports
• Food truck days

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, Quantum Workplace Employee Voice Award 2024, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.