Head Teller - Albertson

Fourleaf-Federal-Credit-Union; Albertson (NY); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life and disability insurance

401(k) with employer match

Wellness programs

Annual performance-based bonus

Reimbursement programs

Flexible work options

Volunteer opportunities

Clubs, social events

Job summary

FourLeaf Federal Credit Union in New York seeks a Head Teller to lead branch operations, supervise tellers, and ensure accurate financial transactions. You will drive exceptional member experiences, develop staff, and uphold compliance standards while collaborating with the supervisory team. Monday to Saturday availability is required.

The role emphasizes leadership, operational excellence, and strong customer engagement to foster lasting member relationships and cross-sell banking solutions.

Qualifications

• Leadership and team development skills are essential.
• Experience in branch operations and customer service.
• Understanding of banking regulations and risk controls.

Responsibilities

• Lead teller operations and supervise branch activities.
• Ensure accurate processing of deposits, withdrawals, and transfers.
• Coach tellers and drive exceptional member experiences.
• Maintain branch controls, risk management, and compliance.
• Collaborate with leadership to meet performance goals.

Skills

Leadership

Operations management

Employee development

Member experience

Compliance

Education

College degree preferred

Job description

FourLeaf's ultimate goal is to provide the best-in-class member and employee experience, and it all begins with two things: hiring incredible people and giving them a great place to work.

What You’ll Do

The Head Teller contributes to the success of the branch by collaborating with the supervisory team in managing the overall operations of the branch ensuring alignment to corporate strategies and objectives. Responsible for leading by example and effectively developing tellers that delivers exceptional member experiences, foster long lasting relationships, share product knowledge, identify member needs, cross sell beneficial products and services, introduce members to the platform staff or business partners and process financial transactions with accuracy and efficiency. Monday to Saturday availability required.

Core Contributions

• Leadership
  • Embrace a culture of change, agility, inclusiveness, and innovation that aligns to Retail and the organization’s vision and strategic goals.
  • Collaborate with the supervisory team to set clear objectives for the branch and each employee; monitor progress and track results.
  • Promote a balance between the employee and member experience by engaging with the team to support a positive environment.
  • Inspire others to grow and develop to build bench strength.
• Operations
  • Manage the day-to-day operations of the teller unit. This includes monitoring appropriate cash levels, daily proof, member escalations and supervisory risk assessment for member transactions.
  • Ensure that the tellers can effectively process financial transactions by utilizing FourLeaf systems in accordance with established policies and procedures. This includes but not limited to deposits, withdrawals, payment, issuing bank checks, money orders, gift cards, processing Speed Deposit and Night Drop transactions, if applicable.
  • Demonstrate a strong working knowledge of operational procedures and policies to be able to assist with complex tasks and situations.
  • Guide Tellers to make sound decisions that adhere to all policies, procedures, and regulatory banking requirements. Ex: making determinations for check holds while adhering to funds availability policy.
  • May act in the capacity of a Teller or LMS, when necessary, and as the lead supervisor based on branch needs.
• Employee Experience
  • Collaborate with the supervisory team to effectively onboard new employees.
  • Engage with the team to drive positive employee experiences.
  • Transfer learning to the team through direct development or leveraging other training/development opportunities available.
  • Provide coaching and career development conversations with direct reports on a consistent basis. This may include creating development plans, performance improvement plans, and disciplinary actions as needed.
• Member Experience
  • Develop Tellers to provide exceptional member experiences by cultivating relationships, identifying member needs to make beneficial recommendations and warm transfers to branch representative or business partners.
  • Work with the Teller team to have the ability to communicate with members to share knowledge and information.
    • Features and benefits of products and services.
    • Technology and self-service options.
    • Marketing promotions.
    • Business partner services.
  • Contribute to the management of the branch traffic flow with lobby management. This includes welcoming members, checking in members waiting for platform services, and at times assisting to ensure that the platform, Teller, and drive-up traffic are managed with limited wait times.
• Compliance
  • Collaborate with the supervisory team in maintaining branch controls. This includes, but is not limited to branch self-audits, reconciliations, daily proof, daily reports, verifying currency, balancing individual cash box/cash recyclers (TCR), CTR’s and SAR’s.
  • Adheres to policies, procedures, and banking regulations.
  • Identifies and manages emerging risks and fraud trends to minimize exposure to members and FourLeaf.
  • Complies with all aspects of Bank Secrecy Act, Anti-Money Laundering, Office of Foreign Asset Control.
• Participate in the overall success of the branch, Retail Banking and organizational goals by meeting or exceeding assigned performance goals and metrics.
• Collaborate with the supervisory team to create, implement, and manage strategies.

Assets You Will Bring

• College Degree preferred, some college or related work experience required.
• 1+ years of financial or equivalent sales and service experience.
• 1+ years of supervisory experience preferred.
• Medallion Signature Guarantor within 3 months; FourLeaf Lending Product Certification within 6 to 12 months.
• National Mortgage Licensing System within 3 months; NYS Notary License within 6 months.
• PC, Windows, and Internet proficiency.
• High emotional intelligence, decision-making, excellent communication, relationship building, change management, time management, supervisor employee and member experience skills.

The estimated salary for this role is $26.35 - $30.96 per hour. ( FourLeaf Federal Credit Union offers a comprehensive benefits package, including medical, dental, and vision coverage; life and disability insurance; voluntary benefit programs; a 401(k) plan with employer match; reimbursement and wellness programs; and an annual performance-based bonus. ) In addition to the salary or hourly rate listed above there may be other compensation & benefits available.

#MP

What Sets Us Apart?

In addition to our comprehensive benefits, we invest in employee connection and well-being through:

• Competitive 401(k)
• Tuition and fitness reimbursement programs
• Flexible work options
• Volunteer opportunities
• Executive “Water Cooler Chats”
• Clubs, sports, and social events
• Food truck days

….and more!

Who is FourLeaf?

FourLeaf Federal Credit Union (FourLeaf) has been committed to the financial well-being of our members for over 80 years. Through our full range of competitive savings and loan products, you can trust us in every step of your financial journey. From applying for a credit card to closing on your mortgage to opening your child’s first savings account, FourLeaf is here to help you reach your financial goals.

We are proud to be an award-winning place to work! Some of our recent recognitions include Certified Great Place to Work 2024-2025, America’s Greatest Midsize Workplaces 2025, and Fortune’s Best Workplaces in Financial Services & Insurance 2024.

As a credit union, our vision is to enrich the lives of our members, employees, and communities. Since 2002, we have been an integral community partner through our charitable giving and community development programs in New York and beyond.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.