Floating Starbucks Manager

Northeast Grocery; Burlington (VT); On-site; USD 40,000 - 65,000; Full time

Job summary

A grocery retail company in Burlington, Vermont, is seeking a management professional to oversee store operations. The ideal candidate will have strong leadership and customer service skills, alongside the ability to manage departmental functions independently. Responsibilities include driving company program implementation, team coaching, and ensuring excellent customer service delivery. This role requires a high school diploma and the ability to operate in a fast-paced environment.

Qualifications

• Ability to manage department operations independently.
• Strong operational skills in a customer-service environment.
• Ability to communicate clearly and concisely, both orally and in writing.

Responsibilities

• Drives the implementation of company programs.
• Monitors and manages department staffing levels.
• Provides coaching and direction to the store team.
• Solicits customer feedback to understand customer needs.

Skills

Management

Customer service techniques

Problem-solving

Communication

Interpersonal skills

Leadership

Organization and planning

Operational skills

Education

High school or GED

College degree in business or related field

Tools

Register

Compute Applications

Phone

Starbucks Products

Job description

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Responsible and essential job functions include but are not limited to the following
• Drives the implementation of Starbucks company programs by developing action plans and directly motivating and instructing the team to implement them to meet operational and organizational objectives.
• Displays a customer comes first attitude by training and holding partners accountable for delivering legendary customer service
• Manages with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks and Price Chopper.
• Plans, identifies, communicates, and delegates appropriate responsibilities and practices to store partners to ensure smooth flow of operations.
• Provides coaching and direction to the store team to take action and to achieve operational goals. Constantly reviews department environment and key business indicators to identify problems, concerns, and opportunities for improvement to provide coaching and direction to the department team to achieve operational goals. Payroll, sales, gross profit, CTO, shrink & inventory levels.
• Monitors and manages department staffing levels to ensure partner development and talent acquisition to achieve and maintain store operational requirements.
• Solicits customer feedback to understand customer needs
• Utilizes management information tools and analyzes financial reports to identify and address trends and issues in department performance.

MINIMUM QUALIFICATIONS

• Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
• College degree in business or a closely related field may substitute for a portion of the required experience
• Must be 18 years of age
• High school or GED
• Ability to manage department operations independently
• Ability to manage effectively in a fast-paced environment
• Ability to manage multiple situations simultaneously
• Ability to manage resources to ensure that established service levels are achieved at all times
• Interpersonal skills
• Knowledge of customer service techniques
• Knowledge of supervisory practices and procedures
• Organization and planning skills
• Strong operational skills in a customer-service environment
• Strong problem-solving skills
• Ability to communicate clearly and concisely, both orally and in writing
• Strong leadership skills, with the ability to coach and mentor others
• Ability to plan and prioritize workload
• Ability to handle confidential and sensitive information

PHYSICAL REQUIREMENTS

• Exposure to Cold Environment Occasional 1-3 Hours
• Exposure to Hot Environment Occasional 1-3 Hours
• Twisting Frequent 3-5 Hours
• Squatting/Kneeling Occasional 1-3 Hours
• Pushing/Pulling Occasional 1-3 Hours up to 50lbs
• Lifting Frequent 3-5 Hours up to 25lbs
• Lifting Occasional 1-3 Hours up to 50lbs

EQUIPMENT USED

• Compute Applications
• Register
• Phone
• Starbucks Products

Our Company does not discriminate against individuals on the basis of race, color, national origin, religion, sex, affection or sexual orientation, disability, age, marital status, liability for military service, status as a veteran, gender identity or expression, genetic information, pregnancy, and any other characteristic protected by applicable federal, state, or local laws.

Should your hours and availability better fit the needs of another store or desired shift, we may consider your application for another location or shift.