Floating Service Manager

Mission Rock Residential; Charlotte, Northern (NC, KY); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Bonus opportunity

Generous paid time off

Housing discount

Job summary

Mission Rock Residential is hiring a Service Manager (Maintenance) in Charlotte, NC. You will lead day-to-day maintenance operations, supervise the maintenance team, and ensure property standards meet company guidelines and laws.

Responsibilities include scheduling preventive tasks, diagnosing and repairing HVAC, electrical, plumbing, and other systems, and coordinating vendor relations. A strong emphasis on training and compliance is required.

Qualifications

• Understanding of federal fair housing laws and applicable local housing provisions.
• Ability to work within budgetary guidelines.
• Knowledge of general property repairs including HVAC, electrical, plumbing, carpentry, and appliances.

Responsibilities

• Schedule, monitor, and perform preventative maintenance at the assigned property.
• Coordinate day-to-day maintenance operations and supervise the maintenance team.
• Train and coach maintenance staff and review performance.
• Diagnose problems and perform repairs across HVAC, electrical, plumbing, and related systems.
• Inspect property daily and keep it clean in collaboration with the team.
• Manage vendor/contractor relationships and quality control.

Skills

Budgeting

HVAC knowledge

Electrical

Leadership

Vendor management

Training & coaching

Job description

Location: Charlotte, NC

At Mission Rock Residential, we believe that where you live matters—and so does the team that makes it feel like home.

We are more than a property management company—we’re a people-first organization that values Integrity, Accountability, Respect, Relationships, Inclusivity, Vision, and Empathy. Our I ARRIVE values guide everything we do, from how we serve our residents to how we support our team members.

We foster an inclusive workplace that celebrates diverse perspectives, empowers growth, and strengthens the communities we serve. When you join Mission Rock, you join a team that’s invested in your success and well-being.

What You’ll Do

The Service Manager (Maintenance) is responsible for performing and overseeing the day-to-day maintenance operations of the assigned property to ensure that the overall physical aspects of the property meet the Company’s established standards and any applicable laws.

Your day-to-day may include:

• Schedule, monitor, and/or perform preventative maintenance at assigned property
• Coordinate the day-to-day maintenance operations of the property
• Direct and supervise daily activities of the maintenance team, such as planning and preparing work schedules, assigning tasks, delegating work, monitoring progress and workflow, reviewing work for timeliness and accuracy, and appraising work performance
• Train and coach all maintenance team members
• Participate in diagnosing problems, completing repairs, and general maintenance for the property, which include areas such as HVAC, general electrical, plumbing, swimming pool (if applicable), carpentry, dry wall, exterior structure, and appliances.
• Perform property inspections on a daily basis and maintain cleanliness of the property in partnership with your team.
• Manage vendor/contractor relationship including obtaining and completing quality control.
• Complete property unit turns, painting, drywall, normal wear and tear items.
• Respond to after hours on-call emergencies on a rotation basis.
• Train and coach all maintenance team members

Requirements

What You Bring

• Comprehension of federal fair housing laws and any applicable local housing provisions
• Ability to comprehend and work within budgetary guidelines
• Knowledge of general property repairs, which may include, as applicable, the areas of HVAC, electrical, plumbing, pool, carpentry, dry walling, exterior structural, and appliances

Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

What We Offer

We believe in taking care of our team the way they take care of our residents. That’s why we offer:

• Bonus opportunity (position dependent)
• Generous paid time off, including 13 paid holidays (with a Floating Holiday and Volunteer Day), accrued sick time, and 15 days (120 hours) of vacation in the first year
• Housing discount program*
• 401(k) retirement plan with company match
• Comprehensive medical, dental, and vision coverage, plus HSA with employer contribution and FSA options
• Employer-sponsored short-term and long-term disability coverageCompany-paid life insurance
• Optional ancillary benefits, including critical illness, hospital indemnity, and accident insurance
• Employee Assistance Program (EAP)

*Housing discount based on availability and prior ownership group approval

The expected compensation range for this position is $36.00 – $40.00, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience.

Mission Rock Residential is an equal opportunity employer. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran (U.S.) status.

The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws.

**The Application deadline is 11/09/2026 if a candidate is not selected by that date later applications may be considered**