Floating Seasonal Teller (Hudson Valley)

Tompkins Community Bank; Village/Town of Mount Kisco (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated and friendly client service representative to join their team. In this role, you will engage with clients warmly, ensuring their financial transactions are handled accurately and efficiently. You will assist clients with various banking needs, maintain cash operations, and contribute to a positive branch environment. This role offers the opportunity to build strong relationships with clients and work closely with a supportive team. If you are passionate about providing excellent service and have a keen eye for detail, this position is perfect for you.

Benefits

Medical

Dental

Vision

401(k) Match

Profit Sharing

Paid Time Off

11 Holidays

Tuition Reimbursement

Free Parking

Employee Referrals

Qualifications

• Preferred cash handling experience in banking or retail.
• Excellent customer service and organizational skills required.

Responsibilities

• Process deposit and withdrawal transactions accurately.
• Maintain cash drawer and prepare daily settlement reports.
• Provide safe deposit box service and assist clients.

Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Cash Handling Experience

Ability to Follow Directions

PC Skills

Typing Skills

Education

High School Diploma or Equivalent

Tools

Teller Equipment

Office Machines

Job description

Overview

Engages the client by welcoming them warmly with a pleasant demeanor, using the client name whenever possible, and thanking them for doing business with Tompkins. Assists clients and makes them feel appreciated. Ensures financial transactions are completed accurately and efficiently, while complying with all policies, procedures, and regulatory and banking requirements. Helps build relationships with clients by connecting them with other team members who can help them address their financial needs. Works under close supervision with limited decision-making authority.

Responsibilities

• Perform a variety of duties quickly and accurately to support the paying and receiving function of the branch, including but not limited to:
  • Accept and process deposit transactions.
  • Cash checks and process withdrawal transactions within approved authority and operating policy, while ensuring proper identification is obtained and verifying sufficient funds are available.
  • Sell Cashier’s Checks.
  • Redeem EE Savings Bonds.
  • Issue approved cash advances on Company accepted credit cards.
  • Transfer funds between accounts as required.
  • May accept and process utility payments.
  • Accept and process all types of loan payments and credit card payments.
• Maintain an awareness of new business opportunities with customers; actively refer customers to appropriate customer service personnel.
• Respond to telephone inquiries from customers regarding balances, withdrawals, verification of accounts, etc.
• Prepare daily settlement and proof of cash transactions; balance cash drawer accurately, quickly, and efficiently on a daily basis.
• Prepare and review reports relating to the function, e.g., Currency Transaction Reports (CTRs), Bank Secrecy Reports, etc.
• Process night deposit, mail deposit, ATM deposit, and courier deposit transactions.
• Maintain an approved level of cash, and sell excess cash and/or mutilated cash when appropriate.
• Balance and/or service ATM machines, coin machines, or currency transaction machines when necessary.
• Verify and wrap coin and/or currency for vault control purposes.
• Abide by the current laws and organizational policies and procedures designed to promote an environment that is free of harassment and other forms of illegal discriminatory behavior in the workplace.
• Cooperate with, participate in, and support adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Company’s compliance with all regulatory requirements; ensure that the unit and all personnel adhere to the same.
• Provide safe deposit box service to customers.
• Work Saturdays and evenings as required; open and close the branch as required.
• All other duties as assigned.

Qualifications

• A high school diploma or equivalent preferred.
• Cash handling experience in banking, cash office, or retail setting. Six (6) months to one (1) year of experience is preferred.
• Excellent customer service skills.
• Exemplary organizational, problem-solving, and communication skills.
• Ability to follow precise directions.
• Ability to operate teller equipment and learn banking systems quickly.
• Proficient PC skills.
• Moderate typing and ability to operate various office machines.

Benefits

• Medical
• Dental
• Vision
• 401(k) Match
• Profit Sharing
• Paid Time Off
• 11 Holidays
• Tuition Reimbursement
• Free Parking throughout Tompkins Community Bank
• Employee Referrals

EEO Statement

Tompkins is committed to a policy of Equal Employment Opportunity ("EEO") with respect to all team members and applicants for employment and a work environment free from discrimination (including unlawful harassment) based on race, color, religion, sex, sexual orientation, transgender status, gender non-conformity, gender identity, gender expression, national origin, age, marital status, domestic violence victim status, disability, predisposing genetic characteristics, military or veteran status or status in any group protected by federal, state, or local law.

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Pay Range

USD $17.25 - USD $20.75 /Hr.