Floating Personal Banker I

UMB Bank; Kansas City (MO); On-site; USD 29,000 - 57,000; Full time

Job summary

UMB Bank is looking for a Floating Personal Banker I to enhance customer relationships and provide exceptional service across branches in the Kansas City metro area. This role involves direct interaction with customers, processing transactions and account maintenance, while also empowering associates to support community outreach initiatives. Ideal candidates should have a high school diploma and at least one year of customer service experience, with an emphasis on relationship-building.

Benefits

Mileage reimbursement

Competitive paid time off

401(k) matching program

Employee assistance program

Tuition reimbursement

Fitnes reimbursement

Qualifications

• At least 1-year previous customer service or retail experience.
• Ability to receive NMLS registration within 90 days of start date.

Responsibilities

• Providing customer account maintenance and standard branch transactions.
• Creating and expanding relationships in the community through outbound calls.
• Collaborating with internal partners such as business officers and mortgage officers.

Skills

Customer Service

Relationship Building

Communication

Education

High School Diploma or equivalent

Job description

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• This position provides support to our branches in the Kansas City metro and surrounding cities***
  
  

• This position provides support to our branches in the Kansas City metro and surrounding cities***
  
  

Are you ready to be part of something more?

You’re more than a means to an end—a way to help us meet the bottom line. UMB isn’t comprised of workers, but of people who care about their work, one another and their community. Expect more than the status quo. At UMB, you can expect more heart. You’ll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunity. UMBers are known for having multiple careers here and having their voices heard.

UMB Personal Banking and Consumer Services offers financial solutions to customers, who value an individualized relationship and advisory experience. For more than a century, we’ve invested in our people as a resource who can help clients achieve their unique financial and lifestyle goals. We embrace our corporate values of honesty and integrity and contribute to UMB’s continued success.

Inside our branches, you’ll find Personal Bankers eager to assist our customers. As a Personal Banker at UMB, you'll be on the front lines, responsible for delivering on our promise of providing unparalleled customer service. We believe in training our Personal Bankers to be true experts, meaning that in many situations, we hope you'll be able to say "Let me help you with that", instead of "You'll need to talk to someone else for that." UMB's Personal Bankers are known for being on a first-name basis with their customers, with many associates developing a large clientele or growing into other positions across the company.

As we shift our focus toward Inspire Action, we encourage and empower associates to be thought leaders and influencers, going beyond “friendly banker” to step into the role of partner to our customers. If you're hungry to learn and grow, this is a great time to become a Personal Banker at UMB.

In addition to the regular responsibilities of a Personal Banker II, you will provide support to our branches in the Kansas City metro and surrounding cities and will require traveling to those branches on a need basis. Mileage reimbursement is provided to our Floating Personal Bankers.

How You’ll Spend Your Time

• Creating and expanding relationships in your community through outbound calling efforts to customers.
• Processing customer account maintenance and standard branch transactions such as address changes, check cashing, deposits and withdrawals.
• Collaborating with internal partners, such as small business officers, mortgage officers, private wealth manager and others.
  
  

We’re excited to talk with you if

• You have a HS diploma or equivalent
• You have at least 1-year previous customer service or retail experience
• You have the ability to receive NMLS registration within 90 days of start date
  
  

Bonus points if

• You are bilingual
• Qualified candidates are eligible to receive a $1000 sign-on bonus for this position*
  
  

Compensation Range

$29,530.00 - $56,950.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?

You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

UMB and its affiliates are committed to inclusion and diversity and provide employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including gender, pregnancy, sexual orientation, and gender identity), national origin, age, disability, military service, veteran status, genetic information, or any other status protected by applicable federal, state, or local law. If you need accommodation for any part of the employment process because of a disability, please send an e-mail to [e-mail] to let us know the nature of your request.

If you are a California resident, please visit our Privacy Notice for California Job Candidates to understand how we collect and use your personal information when you apply for employment with UMB.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Finance and Sales

• Industries

  Banking, Financial Services, and Investment Banking

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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