Floating Personal Banker - Delaware County, PA

WSFS Bank; Media (Delaware County); On-site; USD 37,440 - 52,800; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) plan

Paid parental leave

Flexible spending accounts (FSAs)

Wellness programs

Job summary

A prominent financial institution is seeking a Personal Banker in Delaware County, Media. This position involves enhancing customer relationships through personalized service, account management, and resolving customer queries. The ideal candidate should possess excellent customer service skills, previous banking experience, and the ability to work effectively with clients. The role includes a comprehensive training program to prepare you for success and offers a competitive salary along with a robust benefits package.

Qualifications

• Candidates must have at least one year of face-to-face customer service experience.
• Previous banking and cash handling experience are required.
• Strong consultative sales skills are essential.

Responsibilities

• Provide products and services to enhance customer relationships.
• Open new accounts and submit loan applications.
• Assist customers with teller transactions efficiently.

Skills

Customer service experience

Cash handling experience

Sales experience

Attention to detail

Communication skills

Proficient in banking software

Education

High School Diploma or equivalent

Job description

Job Description

WSFS Bank's Personal Bankers will be responsible for providing products and services to enhance our Customer relationships. The incumbent will get to know their customers, understand, and educate them regarding their financial needs, and recommend the appropriate products and services through in‑person interactions and outbound calling efforts. This role will be responsible for opening new accounts and submitting loan applications. The incumbent will comply with Bank policies and procedures, as well as regulatory banking requirements. Personal Bankers will resolve customer service issues and perform account maintenance requests for customers as needed, while also recommending and promoting the Bank’s digital banking services. Additionally, this role will assist customers with teller transactions and will be responsible for processing various transactions in a timely, efficient, accurate, and friendly manner.

Schedule

Monday - Friday 8 AM – 6 PM, Saturday 9 AM – 1 PM. This is a full‑time 40‑hour/week position with a flexible rotating weekly schedule and 2–3 Saturdays per month are required. This schedule can change at any time based on business needs.

Training & Development

We provide a continuous learning environment, challenging work, and opportunities for advancement. Our Personal Bankers are provided with a series of classroom and hands‑on experiences at various banking offices to apply the knowledge and skills learned. Each Associate will be positioned for success over a 4–6‑month training period with the necessary knowledge needed to provide stellar service and become an engaged member of the organization. Training covers applications used to conduct transaction processing and account opening, referral techniques, customer service, and relationship building. You will also be trained in relationship‑building methods and referral techniques in order to make the best product and service recommendations for your customers and expand your branch's customer base.

Minimum Qualifications

• High School Diploma or equivalent is required.


• Must have at least one year of face‑to‑face customer service experience.


• One year of previous banking experience is required.


• Previous cash handling experience is required.


• Prior consultative sales experience is required.


• Must have a proven ability to work with customers in an enthusiastic manner.


• Previous experience in a retail sales environment is strongly preferred.


• Must have a proven ability for attention to detail.


• Ability to use and learn multiple banking and software programs.


• Must have proven, excellent customer service skills.


• Must have excellent oral and written communication skills.


• Must possess the ability to market Bank products and services.

Salary Range

$37,440 – $52,800. Individual base pay may vary on additional factors such as the candidate’s experience, job‑related skills, relevant education, geographic location, and other specific business and organizational needs.

Benefits

WSFS provides a competitive benefits package, which includes medical, dental, and vision coverage; a 401(k) plan; life, accident, and disability insurance; flexible spending accounts (FSAs) and health savings accounts (HSAs); and wellness programs. Additional benefits may include paid parental leave, military leave, vacation and other paid time off, sick leave in accordance with applicable state laws, and paid holidays. Benefit offerings are subject to eligibility requirements, legal limitations, and may vary based on an Associate’s location and employment status. For more information about Associate benefits, please visit https://www.wsfsbank.com/about/careers/.

Accessibility & Accommodations

WSFS Bank is inclusive and supportive of individual needs. If you have a physical or other impairment that might require an accommodation, including technical assistance with the WSFS Bank Careers website or submission process, please contact us via email at [e-mail].

Equal Opportunity Employer Statement

WSFS is an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.