Floating Patient Coordinator

SportsMed Physical Therapy; Neptune Township (NJ); Sur place; USD 30 000 - 34 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Life and disability insurance

PTO

Sick time

Paid holidays

401k with 4-8% Match

Résumé du poste

SportsMed Physical Therapy is seeking a Floating Patient Coordinator to support front-desk operations across multiple Jersey locations, helping patients from Neptune to Toms River. The role emphasizes patient service, insurance verification, scheduling, and data accuracy in a fast-paced environment.

You will collaborate with clinical teams to ensure smooth daily operations, improving patient satisfaction and clinic efficiency while maintaining confidentiality and adherence to policies.

Qualifications

• Experience in a Physical Therapy environment, medical office, or hospitality with strong/customer service.
• Bilingual Spanish preferred to assist diverse patient base.
• Ability to work in a fast-paced front-desk role and multitask effectively.

Responsabilités

• Greet patients and visitors in person or by phone and address inquiries or direct them accordingly.
• Schedule and reschedule appointments to optimize provider time and room utilization.
• Complete insurance verifications and obtain benefit authorizations when needed.
• Maintain patient records and accounts with accurate personal and financial data.
• Ensure patients arrive on time and notify providers of delays or changes.

Connaissances

Customer service

Multitasking

Time management

Professional telephone skills

Bilingual Spanish

Attention to detail

Organization

Computer skills

Focus on quality

Professionalism

Outils

EMR systems

Microsoft Excel

Microsoft Outlook

Description du poste

SportsMed Physical Therapy is a leading Physical Therapy Practice in New Jersey and we are seeking a Floating Patient Coordinator to join our growing team. This position will work in multiple different locations throughout Monmouth and Ocean County based on coverage needs. These locations are Neptune, NJ - Middletown, NJ - Red Bank, NJ - Brick, NJ - Toms River, NJ.

Our facilities feature state of the art equipment focused on outpatient sports medicine and orthopedic conditions. Our mission is to make each of our therapy centers a patient friendly and welcoming environment to all clients and visitors. As a member of the SportsMed team, you will be integral in helping us achieve this goal. If you are driven and motivated, with an outgoing and customer focused personality, we would be happy to welcome you to our team.

The position:

The Patient Coordinator will assist the patients and visitors that enter our Physical Therapy Centers. This person will be responsible for handling the daily tasks of our front desk operations. This includes scheduling/rescheduling appointments, communicating with insurance companies to obtain benefit verification and authorization, and ensuring data is entered in an accurate and timely manner. This person also supports the team by striving to meet and exceed office goals.

The Patient Coordinator is a key position allowing the right person great growth opportunities with SportsMed Physical Therapy. Bring your outstanding commitment to customer service and come grow with us!

You will

• Welcome patients and visitors, in person, or on the telephone, and answering or referring inquiries.
• Optimize patient satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Complete insurance verifications
• Ensure availability of treatment information by filing and retrieving patient records.
• Keep patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Maintain patient accounts by obtaining, recording, and updating personal and financial information.
• Obtain revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients; filing, collecting, and expediting third-party claims.
• Protect patients' rights by maintaining confidentiality of personal and financial information.
• Maintain operations by following policies and procedures; reporting needed changes.
• Contribute to team effort by accomplishing related results as needed.

You will bring

• An ability to work in a fast-paced environment
• Multitasking skills
• Flexibility
• Professional Telephone skills
• Excellent customer service skills
• Superior Time Management
• Organization skills
• Attention to detail
• Computer skills (EMR Systems, Microsoft Excel, Microsoft Outlook)
• Focus on quality
• Professionalism
• Experience working in a Physical therapy environment, medical office, or hospitality background with a strong emphasis on customer service
• Bilingual Spanish Preferred

What we offer

• Excellent career growth opportunity
• Competitive pay based on experience and added value
• Medical benefits, life and disability insurance, PTO, sick time, paid holidays
• 401k with 4-8% Match based on tenure
• Pay Range $22.00 - $25.00 per hour

$22 - $25 an hour

These job responsibilities listed are not designed to cover or be a comprehensive listing of all the responsibilities of the position and required for this job. The responsibilities may change at any time with or without notice.