Floating Leasing Specialist

Harbor Group Management in; Columbus (OH); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive Salaries and Bonuses

401(k) with Employer Matching

Paid Time Off and Holidays

Health Savings Account with Employer

Employee Apartment Discount

Employee Referral Program

Tuition Reimbursement

Job summary

Harbor Group Management is seeking a Leasing Specialist to drive occupancy and resident satisfaction at a multifamily community. You will show apartments, process applications, and coordinate with maintenance to ensure move-in readiness.

You will implement marketing plans, promote the community on social platforms, and support renewal efforts while delivering excellent customer service.

Qualifications

• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.
• Proficient with Microsoft Office and property management software.

Responsibilities

• Greet prospects, conduct tours, showcase apartments and amenities.
• Qualify leads, process applications, run background and credit checks, prepare lease documents.
• Ensure units are move-in ready by inspecting them and coordinating with maintenance.
• Execute lease agreements and move-in packages for new residents.
• Design and implement short- and long-term marketing plans to generate traffic and occupancy.

Skills

Leasing

Sales

Customer Service

Communication

Time Management

Education

High School Diploma or equivalent

Tools

Yardi

OneSite

Microsoft Office

Job description

JOB SUMMARY

The Leasing Specialist is responsible for driving occupancy and resident satisfaction in a multi-family community. This role includes showing and leasing apartments to prospective residents, coordinating marketing initiatives, assisting in resident retention efforts, and supporting the Property Manager in daily operations to ensure a positive living experience and strong financial performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Greet prospective residents, conduct property tours, and showcase available apartments and amenities.


• Qualify leads, process rental applications, run background and credit checks, and prepare lease documents.


• Ensure units are move-in ready by inspecting them before occupancy and coordinating outstanding items with maintenance.


• Execute lease agreements and move-in packages, ensuring a smooth onboarding process for new residents.


• Design and implement short- and long-term marketing plans to generate traffic and maintain occupancy.


• Promote the community via digital platforms such as Craigslist, Facebook, and email campaigns.


• Coordinate resident referral programs, employer outreach, and participate in local networking efforts.


• Maintain up-to-date knowledge of market conditions, competitor properties, rental rates, and trends.


• Support resident retention through excellent customer service and timely response to questions, complaints, and maintenance needs.


• Conduct follow-up communication with prospects and new residents to ensure satisfaction.


• Participate in lease renewal efforts by preparing renewal documents, engaging with residents, and finalizing lease extensions.


• Maintain accurate records of prospect and resident interactions using property management software (e.g., Yardi, OneSite).


• Keep guest cards updated and perform follow-ups on all leads.


• Assist with rent collection, manage delinquent accounts, and support administrative tasks as assigned by the Property Manager.


• Ensure leasing office and tour path are presentable and meet show standards at all times.

QUALIFICATIONS

• High School Diploma or equivalent.


• Minimum one year of experience in leasing, sales, or customer service; property management experience preferred.


• Proficient with Microsoft Office and Property Management software experience is a must.


• Experience utilizing social media (Facebook, Instagram, etc.) is preferred.


• Excellent organizational and communication skills with the ability to manage multiple tasks and deadlines in a fast-paced environment.


• Strong attention to detail, problem-solving skills, and the ability to work independently or as part of a team.


• Must be customer-service oriented with the ability to interact professionally with residents and vendors.


• Flexibility to work weekends if required by the property.


• Valid driver's license required (for operating golf carts if applicable).

WHAT WE OFFER

• Competitive Salaries & Bonuses


• 401(k) Plan with Employer Matching Contributions


• Paid Time Off (PTO) & 10+ Paid Holidays


• Flexible Spending Accounts


• Company-Paid Long-Term Disability


• Company-Paid Life Insurance


• Short-Term Disability


• Health Savings Account with Employer Contributions


• Wellness Perks


• FinFit Financial Wellness Program


• Legal Resources


• Employee Apartment Discount


• Employee Referral Program


• Employee Assistance Program


• Tuition Reimbursement


• Volunteer & Community Service Opportunities


• Employee Recognition & Awards

Benefit eligibility will be determined at the time of hire. Eligibility for certain benefits may vary based on position, location, hours worked, and other qualifying criteria.

This pre-employment application will be given every consideration, but its receipt does not imply that the applicant will be employed. Each question should be answered in a complete and accurate manner as no action can be taken on this application until all questions have been answered.

#LI-ED2

Harbor Group Management is proudly an Equal Opportunity Employer EOE/M/F/D/V. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.